Job Description *Salary for this position is between 75-81K based on years of experience *Candidates are expected to be onsite 5x a week User Support is the central focal point for all communications with external customers and, working closely with System Administrators (SA) and software developers, to provide seamless support to all users. Providing immediate support on all accountability issues identified by users Providing network monitoring from 2400-2100 hours Eastern Time, and 24/7 call-in support (on-call support on weekends and after normal business hours of 0500-1900 EST) Ensuring all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as, determine if there are sufficient controls to escalate issues according to priority Providing technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions Accessing databases using Toad for Oracle and Oracle SQL Plus to research and rectify nuclear weapons accountability issues Providing system updates and statuses to Government leadership via daily stand up meeting with powerpoint slides and Analysis of Alternatives powerpoint briefings as needed Performing user account management per the Account Management Plan Collecting and evaluating incident reporting practices and operations. Managing IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library). We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements *Candidates must have 5 years of experience *Candidates must have a bachelors degree or related experience *Candidates must have IAT level II certification null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.