*Salary for this position is between 75-81K based on years of experience
*Candidates are expected to be onsite 5x a week

User Support is the central focal point for all communications with external customers and, working closely with System Administrators (SA) and software developers, to provide seamless support to all users.
Providing immediate support on all accountability issues identified by users
Providing network monitoring from 2400-2100 hours Eastern Time, and 24/7 call-in support (on-call support on weekends and after normal business hours of 0500-1900 EST)
Ensuring all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as, determine if there are sufficient controls to escalate issues according to priority
Providing technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
Accessing databases using Toad for Oracle and Oracle SQL Plus to research and rectify nuclear weapons accountability issues
Providing system updates and statuses to Government leadership via daily stand up meeting with powerpoint slides and Analysis of Alternatives powerpoint briefings as needed
Performing user account management per the Account Management Plan
Collecting and evaluating incident reporting practices and operations.
Managing IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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