GET TO KNOW ALORICA 

Are you ready to obliterate the status quo? 

Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues. 

A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back and developing awesome people makes all the difference. 

Choose a future with Alorica! 

JOB SUMMARY 

Our social media project is the leading destination for short-form mobile videos. Our mission is to inspire creativity and bring joy.

The User Support Associate will play a direct role in helping to establish amazing daily experience through responding to user appeals in-app and through email and webform. You will be responsible for responding in a calm, collected, and on-brand manner with a focus on first-touch issue resolution.

The Associate will become adept at using various proprietary tools to resolve users' issues and closely execute multiple standard operating procedures (SOPs) to appropriately label cases for insights monitoring in addition to responding to users. Success will be determined by productivity, quality, and resolution-based metrics.

We're looking for individuals with a passion for a streamlined user experience who thrive in a fast-paced, self-led environment and love to investigate. A high level of familiarity with social medias is a plus. 

KEY JOB RESPONSIBLITIES:

Respond efficiently, accurately and with compassion to users who reach out to you in order to appeal suspension on their accounts or devices.
Learn and utilize various tools and SOPs appropriately. Stay up to date with policy and process changes.
Follow up for more information to resolve the users' issue and explain possible solutions to ensure our users feel supported and valued.

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck

· Competitive salary? Check.
· Additional health insurance (incl. dental care)? Check.
· Sports card – Multisport? Cofinanced - Check.
· Food vouchers (value of 60 BGN)? Check.
· Reimbursement allowance (value of 60 BGN)? Check.

But that’s just the start: here are a few more reasons to consider Alorica.

· Career development opportunities
· Extensive training programs
· Access to top notch technologies and best practices
· Excellent working environment
· Company events

KEY JOB REQUIREMENTS: 

Very good command in English(C1)
A second European foreign language is considered an advantage. 
Customer support experience will be considered as an advantage.
Have dedicated work at home area
Excellent communication skills
Logical problem-solving skills and ability to multi-task
Ability to use Windows operating systems and navigate between various windows
Continuously demonstrate a high sense of urgency
Possess a high level of Professionalism
Ability to understand and empathize issues

If you are interested, please send us your CV in English. 

Applications will be processed in strict confidentiality. 

Only short-listed candidates will be contacted. 

Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.