Provide friendly and excellent quality service to guests attending shows in the theater and assist during show preparation and conclusion. Provide optimal assistance to guests in emergency situations.

GENERAL EXPECTATIONS:

Understand and adhere to established policies and procedures. Daily, arrive on time in appropriate uniform with name tag for scheduled shifts. Arriving on time and making sure that the theater is in presentable condition prior to opening doors. Attend buzz sessions, as scheduled prior to opening doors. Understand, ability to perform duties of assignment. Assignments include, but not limited to, escorting patrons to seats, assistance of ADA guests with wheelchairs and scooters, collecting any recording devices, etc. Refer to General Theater Operations for daily responsibilities. Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of ticket offices, restrooms, phones, concessions, information about the show, general building knowledge, etc.) Actively assist with established Front of House emergency procedures. Ability to assist with procedures for injuries or medical emergencies. Ability to read show ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight.  Ability to repeatedly climb stairs – up and down. Ability to stand for long periods, sometimes for the entire duration of the show with minimal break periods. Monitor physical surroundings in assigned area prior to and throughout event for safety, cleanliness and functionality; notify the Showroom Manager of concerns. Respond quickly and courteously to guests’ needs, questions, comments, or concerns with answers and/or actions. At show’s end and the theater is cleared, walk through assigned area retrieving lost items.  Submit a detailed End-of-Shift report to Showroom Manager on a nightly basis. Leave at the end of shift, as scheduled, following Caesars Entertainment attendance guidelines. Attend meetings and job trainings as assigned (Buzz Sessions, Lunch & Learn, Safety Training, etc.). Perform other duties as assigned.                                   

MINIMUM QUALIFICATIONS:

Minimum of 2 years of usher experience preferred. Must possess excellent customer service and communication skills. Excellent problem-solving skills, including ability to maintain composure under stress. Ability to work with a team.

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

  Employer Description Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946.  More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement.  This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat.  The confident and vivacious will find the Flamingo as the place to be. 

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. 

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.   
  
The Company reserves the right to make changes to the job description whenever necessary. 

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.