Job Description

Duties and Responsibilities:

Enthusiastically greet guests and provide event information.Responsible for scanning guest’s tickets as they enter the buildingEscort guests to their sections/seats, and monitor aisles / steps in assigned section to be kept clear and compliant with fire codesEnforce facility policies (i.e., no smoking, no re-entry)Proactively approach guests that may have a questions, difficulty, or complaint. Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.Identify and respond to emergencies, involve Security or Supervisors as appropriate.Remain calm and direct guests to the designated area of safety in the event of an emergency.

Working Conditions:

Ability to stand for long periods of time requiredMust be able to climb stairs in restricted lightingAbility to move quickly from one area to another in a safe mannerFlexible hours including weekends, holidays, and eveningsWork hours are casual labor, seasonal and non-guaranteed

Knowledge, Skills, and Abilities:

Good Communication skills requiredGreet guests in a friendly manner and be professional at all timesStay calm under pressureHigh school diploma or GED preferredOne-year prior experience in customer service position preferredBe able to stand, walk and climb stairs for duration of shift. Shifts generally last 4-6 hoursMay be exposed to adverse weather conditions

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Only candidates that apply through our online system will be considered. Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904. Applicants that need reasonable accommodations to complete the application process may contact 507-361-5066.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.