USRN Quality Analysts | US Registered Nurses | Pasig
Aces Call Center Jobs Inc.
Perform quality audit on calls
Ensure that information provided during the call done by the nurses are accurate
Timely and accurate completion of standard and advanced quality forms, reports and analysis
Adhere to targeted call audits to be done per agent per month
Attend and participates in quality calibration sessions
Provide immediate education, report error trends and propose action plans to mitigate errors, as needed
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