Utilities Services Dispatcher Print (https://www.governmentjobs.com/careers/charlottesville/jobs/newprint/4796944) Apply  Utilities Services Dispatcher Salary $45,510.40 - $55,952.00 Annually Location Charlottesville, VA Job Type Regular Full-Time Job Number 241200035 Department Public Utilities Opening Date 01/22/2025 Closing Date Continuous Bargaining Unit N/A + Description + Benefits + Questions General Summary The primary function of the Utility Services Dispatcher is to perform responsible computer and telecommunications work under stressful conditions receiving emergency and routine calls in a 24-hour operations environment related to public utilities (gas, water, sewer, storm water) or public works (street, traffic or trash) inquiries and emergencies within the Charlottesville service area. Monitors gas regulating equipment of the gas distribution; dispatches service crews in response. This position reports to the Utilities Administration Manager within Public Utilities. Extensive on-the-job training is required before release to work independently. Training is conducted in-house by a qualified dispatcher and will occur on various shift assignments. Primary Work Assignment is the Evening Shift ( Standard Shift: 8 hours per day, with the potential for 12-hour shifts or additional hours as operational needs arise): + Evening Shift: + Hours: 3:00 PM – 11:00 PM + Workdays: Friday, Saturday, Sunday, Monday, Tuesday + Days Off: Wednesday, Thursday Additional Shift Flexibility: While this position is primarily for the Evening Shift, candidates should be willing to cover other shifts as operational needs arise. These shifts include: + Swing Shift: + 11:00 PM – 7:00 AM (Friday – Saturday) + 11:00 PM – 7:00 AM (Saturday – Sunday) + 7:00 AM – 3:00 PM (Tuesday) + 3:00 PM – 11:00 PM (Wednesday – Thursday) + Midnight Shift: + 11:00 PM – 7:00 AM (Sunday – Thursday) + Day Shift: + 7:00 AM – 3:00 PM (Saturday, Sunday, Monday, Thursday, Friday) The preferred hiring amount is between $21.88 - $26.90 an hour ( $45,510.40 - $55,952.00 Annually). Starting offer is based on applicable education, experience, and internal equity. This is a full-time, non-exempt, position which provides excellent benefits including 13 paid holidays + 1 floating holiday, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, and continuing education/training opportunities. + For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits . + The City of Charlottesville manages its own retirement system and does not participate in VRS; however, the City has a Portability Agreement with VRS and there are certain provisions that must be met. If questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462. Note: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment. This job announcement may close at any time after 7 calendar days. Essential Responsibilities and Duties + Monitors gas pressures and calculates consumption levels; reads and prepares charts; records data and prepares reports; relays abnormal operating conditions to appropriate personnel; + Activates and checks alarm devices and consumption recording devices for proper functioning and performs routine maintenance; + Receives complaints and requests for service from residential and commercial customers and other citizens for various services; dispatches work orders and relays information to division and other departmental service areas; documents all data in SAP; + Seasonally monitors extreme weather conditions and notifies department authorities; + Monitors fire department radio and relays information concerning gas leaks or other problems to appropriate personnel; + Monitors security and controls admittance to administration building; + Performs data entry for meter reading, work orders and related work in SAP; + Performs related duties as assigned. Education, Experience and Skills Minimum Qualifications: + Any combination of education and experience equivalent to a high school diploma. + A minimum of six months of office, customer service or clerical experience using computerized systems required. + Note the required shift schedule in the general summary. + (Extensive on-the-job training is required before release to work independently. Training is conducted in-house by a qualified dispatcher and will occur on various shift assignments.) Special Requirements: + Position is subject to DOT drug and alcohol testing regulations. Knowledge, Skills and Abilities: Knowledge of computers; methods and technologies utilized in the regulation and distribution of gas through a City gas system; some knowledge of telemetering equipment and logs; operation of gas appliances and fixtures; knowledge of City streets; strong customer service skills; ability to read charts and record data; ability to receive and transmit service orders; ability to establish and maintain effective working relationships with superiors, coworkers and the public; ability to make arithmetical calculations accurately. Physical Conditions & Additional Information Sedentary: exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. This position may be required to work weekends, evenings, nights, and holidays and/or as needed to cover vacant shifts. This is a safety sensitive position subject to DOT drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing. A majority of time spent in this position involves indoor work. The noise level in the work environment is usually moderate. The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov. The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana. SUMMARY OF EMPLOYEE BENEFITS Updated July 1, 2022 Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits. 1. LEAVE: + Vacation: + 3.09 hours accrued biweekly -- 0 - <3 years + 3.85 hours accrued biweekly -- 3 - <5 years + 4.62 hours accrued biweekly -- 5 - <10 years + 5.40 hours accrued biweekly -- 10 - <15 years + 6.16 hours accrued biweekly -- 15 - <20 years + 6.93 hours accrued biweekly -- 20 - <25 years + 7.70 hours accrued biweekly -- 25+ years + Sick: + 4.62 hours per biweekly pay period, approximately 120 hours a years, no limit on accumulation + Holidays: + 14 paid holidays per calendar year (13 observed and 1 floating) 2. INSURANCE: + Aetna Medical – + Choose from three options with different premiums and levels of coverage and coverage is effective on the first of the month following date of hire: + HMO: $0 premium for employee only coverage + POS 1: Employee-only premium of $36.28 per biweekly pay + POS 2: Employee-only premium of $13.02 per biweekly pay + (Dependent coverage is available but the cost of the premium is not subsidized.) + Prescription Card ($10 generic, $30 lower cost name brand, $55 higher cost name brand) + Mail Order Maintenance Prescription Drug Program ($20 generic, $60 lower cost name brand, $110 higher cost brand) + Dental (Delta Dental) + No cost for employee only coverage. Dependent coverage is available but the cost of the premium is not subsidized. + Diagnosis and Preventive -- 100% of allowable charge; Basic Dental Care - 80%; Major Dental Care - 50% + Primary -- $50 deductible, 80/20 + Prosthetic & Complex Restorative -- $50 deductible, 50/50 + $1,500 maximum annual benefit + $1,000 Orthodontic Benefit + MetLife Vision Plan: Optional + Employee only coverage: $2.50 bi-weekly; Dependent coverage also available at differing rates. + Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay; + $130 allowance for frames, after co-pay, plus additional discounts where accepted. + Life: + Two times annual salary (paid by the City) + Optional supplemental life available for employee, spouse, dependents (paid by employee) + AFLAC: Optional + Cancer/accident/short term disability/intensive care insurance (paid by employee) + Long Term Disability + Protection from income loss due to long-term illness or injury (paid by the City) 3. RETIREMENT: The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS. There are certain provisions that must be met and the portability request must be executed within 18 months of vesting in the City's Plan. + Pension: + Choose from two options: + A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5 year vesting period and an employee contribution of 5% of salary. + A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% after three years of service. There is no required contribution from salary. (Note that: the Defined Contribution retirement plan is the only plan available for Library employees) + Supplemental: + Deferred Compensation (457) - employee contribution 4. OTHER BENEFITS: + Flexible Spending Accounts: + Health Care Expenses + Dependent Care Expenses + Parking/Mass Transit Expenses + Parking Subsidy of $50 per month + Wellness Programs: + Gym Reimbursement Program + Monthly On-Site Nurse and Annual Flu Shots + Health Screenings and Fairs, Education Sessions, & Weekly Fitness Classes + Weight Watchers at Work + Bike Commuter Program: + Reimbursement of up to $20 per month for reasonable bike commuting expenses + Employee Assistance Program: + A variety of confidential, personal professional services for you and your family available 24 hours a day. + Tuition Reimbursement Program: + Up to $1,500 for undergraduate OR Up to $3,000 for graduate level tuition per fiscal year per employee. 01 Do you have any combination of education and experience equivalent to a high school diploma or GED? + Yes; I have a High School Diploma, GED, or higher. + Yes; I have a combination of education and work experience equivalent to a High School Diploma or GED. + No. 02 Please indicate your level of experience with office, customer service, or clerical tasks using computerized systems below: (Must be verifiable in reference to the Work History section on your online application.) + No experience. + 6 months to less than 1 year. + 1 to less than 3 years. + 3 to less than 5 years. + 5 years or greater. 03 Are you willing and able to work shifts as noted in the advertisement, including evenings, nights, weekends, and/or holidays? + Yes. + No. 04 Are you willing and able to work an extended shift (12 hours) or additional shifts as needed due to operational needs? + Yes. + No. 05 To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself. + Yes + No 06 I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application. + Yes + No Required Question Employer City of Charlottesville Address P. O. Box 911 605 East Main Street Charlottesville, Virginia, 22902 Phone (434) 970-3490 Website http://www.charlottesville.gov/jobs