Job details The Utility Billing Clerk is responsible for processing and maintaining accurate utility billing records, ensuring timely generation and distribution of utility bills, and providing excellent customer service to residents and businesses. This role requires attention to detail, proficiency in billing software, and the ability to handle inquiries effectively. ...
Responsibilities:
Prepare and process monthly utility bills for water, sewer, trash, and other services.
Verify meter readings and usage data for accuracy before billing.
Adjust accounts for billing errors, leaks, or other discrepancies.
Respond to customer inquiries in person, over the phone, or via email regarding utility accounts, billing issues, and payment options.
Assist customers with setting up new accounts, transferring services, or closing accounts.
Handle complaints professionally and escalate issues as needed.
Accept and process payments made via cash, check, credit card, and online portals.
Record payments and update customer accounts accurately in the billing system.
Generate receipts and maintain proper records for all transactions.
Prepare daily, weekly, and monthly reports on billing and payment activities.
Reconcile payments and deposits with financial records.
Monitor accounts for delinquent payments and initiate collection procedures when necessary.
Maintain accurate records of utility accounts, including customer information, payment history, and billing adjustments.
Update customer database for changes in address, ownership, or service details.
Assist in preparing reports and audits as requested by management.
Maintain confidentiality of sensitive customer and financial information.
Perform general office duties, including filing, scanning, and ordering supplies.

Working hours: 8:00 AM - 5:00 PM

Skills:
3+ years of experience preferred.

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or equivalent required.
Associate???s degree in accounting, business administration, or a related field preferred.
Previous experience in utility billing, accounting, or administrative roles is preferred.
Experience with billing software and data entry is highly desirable.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Strong attention to detail and accuracy in data entry.
Excellent customer service and communication skills.
Ability to handle multiple tasks, prioritize, and meet deadlines.
Knowledge of utility billing practices and regulations is a plus.
Ability to maintain confidentiality and handle sensitive information responsibly.
Familiarity with financial reconciliation processes.
Willingness to learn and adapt to new technologies and procedures.


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow more The Utility Billing Clerk is responsible for processing and maintaining accurate utility billing records, ensuring timely generation and distribution of utility bills, and providing excellent customer service to residents and businesses. This role requires attention to detail, proficiency in billing software, and the ability to handle inquiries effectively.

Responsibilities:
Prepare and process monthly utility bills for water, sewer, trash, and other services.
Verify meter readings and usage data for accuracy before billing.
Adjust accounts for billing errors, leaks, or other discrepancies.
Respond to customer inquiries in person, over the phone, or via email regarding utility accounts, billing issues, and payment options.
Assist customers with setting up new accounts, transferring services, or closing accounts.
Handle complaints professionally and escalate issues as needed.
Accept and process payments made via cash, check, credit card, and online portals.
Record payments and update customer accounts accurately in the billing system.
Generate receipts and maintain proper records for all transactions.
Prepare daily, weekly, and monthly reports on billing and payment activities. ... Reconcile payments and deposits with financial records.
Monitor accounts for delinquent payments and initiate collection procedures when necessary.
Maintain accurate records of utility accounts, including customer information, payment history, and billing adjustments.
Update customer database for changes in address, ownership, or service details.
Assist in preparing reports and audits as requested by management.
Maintain confidentiality of sensitive customer and financial information.
Perform general office duties, including filing, scanning, and ordering supplies.

Working hours: 8:00 AM - 5:00 PM

Skills:
3+ years of experience preferred.

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or equivalent required.
Associate???s degree in accounting, business administration, or a related field preferred.
Previous experience in utility billing, accounting, or administrative roles is preferred.
Experience with billing software and data entry is highly desirable.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Strong attention to detail and accuracy in data entry.
Excellent customer service and communication skills.
Ability to handle multiple tasks, prioritize, and meet deadlines.
Knowledge of utility billing practices and regulations is a plus.
Ability to maintain confidentiality and handle sensitive information responsibly.
Familiarity with financial reconciliation processes.
Willingness to learn and adapt to new technologies and procedures.


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow morekey responsibilities

Prepare and process monthly utility bills for water, sewer, trash, and other services.Verify meter readings and usage data for accuracy before billing.Adjust accounts for billing errors, leaks, or other discrepancies.Respond to customer inquiries in person, over the phone, or via email regarding utility accounts, billing issues, and payment options.Assist customers with setting up new accounts, transferring services, or closing accounts.Handle complaints professionally and escalate issues as needed.Accept and process payments made via cash, check, credit card, and online portals.Record payments and update customer accounts accurately in the billing system.Generate receipts and maintain proper records for all transactions.Prepare daily, weekly, and monthly reports on billing and payment activities.Reconcile payments and deposits with financial records.Monitor accounts for delinquent payments and initiate collection procedures when necessary.Maintain accurate records of utility accounts, including customer information, payment history, and billing adjustments.Update customer database for changes in address, ownership, or service details.Assist in preparing reports and audits as requested by management.Maintain confidentiality of sensitive customer and financial information.Perform general office duties, including filing, scanning, and ordering supplies.

experience

1-4 years

skills

3+ years of experience preferred.

qualifications

High school diploma or equivalent required.Associate???s degree in accounting, business administration, or a related field preferred.Previous experience in utility billing, accounting, or administrative roles is preferred.Experience with billing software and data entry is highly desirable.Proficiency in Microsoft Office Suite (Excel, Word, Outlook).Strong attention to detail and accuracy in data entry.Excellent customer service and communication skills.Ability to handle multiple tasks, prioritize, and meet deadlines.Knowledge of utility billing practices and regulations is a plus.Ability to maintain confidentiality and handle sensitive information responsibly.Familiarity with financial reconciliation processes.Willingness to learn and adapt to new technologies and procedures.

education

High School