Department:

Public Utilities

Start Here. Grow Here. Stay Here.

Do you bring strong customer service experience, especially in a fast-paced call center setting? In this role, you'll handle a range of detailed clerical and technical tasks related to customer service and permitting. This includes processing building permits, calculating water/sewer capacity fees, and understanding billing rates. If you're ready to grow your career in a dynamic environment, apply today!

Customer Service, Code Enforcement, and Loan administration:

Calculate, quote, and receipt water/sewer capacity and connection fees for developments.Process installment payment program applications and prepare related loan documents.Provide written confirmations and availability letters for water/sewer services and fees.Respond to inquiries about water/sewer availability and infrastructure locations.Prepare billing adjustments, customer refunds, and handle misapplied funds.Process and update code enforcement actions and records.Assist customers in person and by phone; manage appointment scheduling.Maintain and update policies, procedures, and mandatory program notifications.Coordinate Phillippi Creek Septic Program charges and low-pressure system agreements.

Review and process permits and calculate the required water and/or sewer capacity and connection fees:

Review and process permits and calculate the required water and/or sewer capacity and connection fee for residential-zoned properties.Manage and monitor permit processes using tracking systems, including reviewing, approving, and coordinating with other departments.Handle customer and builder inquiries, notify of requirements, and process applications for permits and fire hydrant meter rentals.Maintain project documentation, complete necessary forms, and collect/receipt utility capacity and connection fees.

Work Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m.

About You

Minimum Qualifications:

High School Diploma or its equivalent.Three (3) years of clerical or customer service experience.One year of experience involved with the interpreting, enforcing, screening or monitoring of a regulatory process (such as permitting, planning, zoning, ordinances, licenses, building, taxes, etc.).  Satisfactory Completion of Core Competencies or ability to obtain Core Competencies within six (6) months at the time of hire.  Valid Florida driver’s license at the time of hire.

Preferred Qualifications:

Experience in a utility customer service office/ high volume phone center and/or building permitting/building plans review experience.

About Everything Else

Starting Pay Range: $19.86 - $21.25 , depending on experience

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)  

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)  

Benefits:

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!For more information about employee benefits, please click this link or visit SCGov.net for additional information.Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations. Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)​​

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally. 

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.