Department:

Public Utilities

Start Here. Grow Here. Stay Here.

Do you have experience reviewing building plans or managing building permits? Do you have a strong customer service background in a call center environment? In this role, you'll be responsible for handling day-to-day tasks related to building permit processing, water/sewer capacity fees, and billing rates for both commercial and residential properties. Apply today to take the next step in your exciting career!

Review and process utility connection applications and -related permits and calculate the required water and/or sewer capacity and connection fees:

Receive, comment, approve, and track utility connection applications and connection-related permits in a utility customer information system and land information management system.Complete required forms, applications, and other documents as needed.Collect and receipt required utility capacity/connection fees.Answer customer/builder/property owner inquiries.Notify customer/builder of fees and other requirements.Coordinate with other departments on permit status, information, and requirements including formulating independent decisions in accordance with applicable ordinances, regulations and unit policies.Processes fire hydrant meter rental program applications.

Customer Service, Code Enforcement, and Loan administration:

Calculate, quote, and receipt water/sewer capacity and connection fees for proposed and existing developments and projects.Process and complete installment payment program applications. Prepare loan documents, get approvals, and record in the official records of the Sarasota County Clerk of the Circuit Court.Answer or refer to water/sewer availability or water/sewer line location inquiries, including written confirmation.Written confirmation of water/sewer availability and fees.  Water and sewer capacity availability letters.Prepare billing adjustments to accounts for misapplied funds.Process customer refunds.Process code enforcement actions.Update code enforcement records.Assist customers in person and on the phone.Maintain customer appointment schedule.Reviews and updates policies and procedures manuals and mandatory utility connection program notifications.Set up recurring charges for the Philippi Creek Septic System Replacement Program.Coordinates low-pressure installation and maintenance agreement processes.Quotes and processes early utility non-ad valorem assessments.

Work Hours: Monday-Friday, 8:00 a.m. - 5:00 p.m.

About You

Minimum Qualifications:

High School Diploma or its equivalent.Two (2) years of experience as a Permitting/Connection Coordinator.​Be a Florida notary public or have the ability to obtain within six (6) months from the date of hire.Valid Florida driver’s license at the time of hire.

Preferred Qualifications:

Experience in a utility customer service office/ high volume phone center and/or building permitting/building plans review experience.

About Everything Else

Starting Pay Range: $21.85 - $22.25, depending on experience

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)  

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)  

Benefits:

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!For more information about employee benefits, please click this link or visit SCGov.net for additional information.Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations. Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)​​

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally. 

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.