NY HELP Yes Agency Public Service, Department of Title Utility Consumer Program Specialist Trainee* or Utility Consumer Program Specialist 1 Occupational Category Other Professional Careers Salary Grade 14 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $49706 to $70034 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 5% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County New York Street Address 90 Church Street, 4th Floor City New York, NY State NY Zip Code 10007 Duties Description The Utility Consumer Program Specialist 1, Grade 14, or Utility Consumer Program Specialist Trainee, NS, will work in the Metrology Section of the Office of Consumer Services (OCS) and will perform duties including but not limited to:• Verifying that utilities comply with New York State meter regulations.• Overseeing implementation of Department policies related to metering.• Testing metering devices and analyzing the results in response to customer complaint cases.• Determining the accuracy of meters, metering equipment, and instrument grade transformers based on national standards and New York State regulations.• Verifying the performance of test equipment and standards utilizing the Department’s reference standards and providing assurance of the accuracy of utility and manufacturer test-standards.• Inspecting and certifying commercial standardizing laboratories as approved meter testing facilities in New York State and verifying certified testing facilities are properly maintained.• Analyzing and processing petitions related to meter and metering equipment approvals along with the preparing of session memoranda related to those filings. Minimum Qualifications General PublicNon-Competitive (NY HELPS)**:All candidates for Utility Consumer Program Specialist Trainee, NS, must meet the following qualifications:Either 1. Two years of experience in one or more of the following: Investigating customer inquiries and complaints as a customer service representative or responding to customer inquiries in a call center environment; Developing public awareness or consumer education programs relating to utility matters including, but not limited to, presentations to consumers, consumer advocates, regulatory agency personnel, or utility industry representatives; Conducting investigations involving energy, telecommunications, water, or cable service; Analyzing and/or researching information or data related to energy, telecommunications, water, or cable service; Designing survey instruments to measure and track customer satisfaction in utility industries, or analyzing and/or preparing reports on results of such surveys; Conducting inspections or tests of energy or water meters or telecommunications devices; or Analyzing utility customer education programs and/or customer service performance; OR2. 30 semester credit hours of college level study AND one year of experience in one or more of the areas as described in #1 above; OR3. an associate degree OR 60 semester credit hours of college level study.In order to be appointed as a Utility Consumer Program Specialist 1, Grade 14, candidates must meet the qualifications:1. Four years of experience in one or more of the areas listed above OR2. 30 semester credits of college level study and three years’ experience in one or more of the areas listed above; OR3. An associate degree/60 semester credits and two years of experience, OR a bachelor’s degree.Examples of non-qualifying experience include but are not limited to: HVAC installation and repair; face to face sales; banking; telephone/telemarketing; cable TV installers; energy service company sales; or solar panel sales.55-b/c: Candidates who are currently eligible, who meet the qualifications listed in the “Non-Competitive (NY HELPS)” section above are encouraged to apply. If interested in this position and applying using your 55-b/c status, please provide a copy of your current 55-b/c eligibility letter.Civil Service Eligible List:Individuals meeting the minimum qualifications who achieved any score on the most recent holding of the Utility Consumer Assistance Specialist Trainee/Utility Consumer Program Specialist Trainee have been canvassed and do not need to apply to this posting.Transfer: Current New York State employee with one year or more of permanent, competitive, or 55-b/c service as a Utility Consumer Program Specialist 1, Grade 14; OR current New York State employee with one year or more of permanent, competitive, or 55-b/c service in a qualifying title and eligible for transfer*** under section 70.1 or 70.4 of the Civil Service Law. Additional Comments About the Department:The primary mission of the New York State Department of Public Service (DPS or Department) is to ensure affordable, safe, secure, and reliable access to electric, gas, steam, telecommunications, and water services for New York State’s residential and business consumers, while protecting the natural environment. The Department also seeks to stimulate effective competitive markets for clean, renewable, and distributed energy resources that benefit New York consumers, as well as product and service innovations.Additional Comments: Background Investigation: Due to the nature of these positions, there may be an investigative screening which could include a thorough character investigation. All convictions must be reported. Conviction of a felony or misdemeanor or any falsified or omitted information may bar appointment or result in removal after appointment. Each case is determined on its own merit, consistent with the applicable provisions of State and federal laws.The above salary range reflects the Downstate Adjustment of $3,400.*Successful completion of the one-year traineeship leads to appointment as a Utility Consumer Program Specialist 1, Grade 14.**This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.***Candidates are encouraged to access GOT-IT on the Civil Service website (www.cs.ny.gov) to determine transfer eligibility.Equal Opportunity Employer:The Department of Public Service is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by contacting the Designee for Reasonable Accommodations (DRA) and Americans with Disabilities Act Coordinator which can be found under the Accessibility Link on the Department’s webpage at https://dps.ny.gov. Some positions may require additional credentials or a background check to verify your identity. Name Human Resources Management - CG Telephone Fax 518-473-9990 Email Address recruiting@dps.ny.gov Address Street 3 Empire State Plaza City Albany State NY Zip Code 12223 Notes on Applying Please send a resume, cover letter, and proof of meeting the minimum qualifications to recruiting@dps.ny.gov or fax to Human Resources Management at (518)473-9990. Please reference “Utility Consumer Program Specialist 1, NYHELPS posting 00620” when applying.