Digital devices play a role in almost everyone’s lives these days, and, of course, we use our devices to view, read, or listen to our favorite content. You’ve probably helped family or friends connect a device to their Wi-Fi or sync a playlist right? We know troubleshooting tech can be challenging; that’s why we’re looking for a UX Designer to help raise the device support and customer service bar for the Digital Devices and Alexa Services Associate experience team. You’ll work closely with a team of smart, passionate designers, user researchers, UX writers, product managers, and developers to drive a design process that always works backward from the customer to deliver great results.

You'll do great in this role if you are:

- Able to carefully balance associate needs, business goals, and technical constraints.
- Passionate about creating elegant, simple-to- understand designs.
- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem.

Key job responsibilities
- You'll bring user-centered design skills and business knowledge to translate conceptual ideas into design solutions that improve the overall customer service experience.
- You'll work with our key partners, research, product owners, and engineers to understand the customers' need and deliver strategic design experiences. You should be able to assess trade-offs and adapt your solutions to meet the needs of multiple stakeholders.
- You'll ensure that design solutions consider customer and associate feedback, metrics, and usability findings.
- You'll contribute to the studio’s best practices for UX design while continually advocating for design thinking, process, and craft throughout our organization.
- You'll work with tech partners to understand the data produced by a device and clarify the insights to be shared with customers.
- You'll demonstrate systems-level design thinking, delivering design solutions that scale.

A day in the life
This role is supporting the Digital Devices and Alexa Services (D2AS) team. D2AS works to improve associate and customer experiences, eradicate defects, and innovate on behalf of Worldwide Customer Service technologies. Digital Devices and Alexa Services owns the associate experience in assisting customers to get the most out of their Amazon devices, subscriptions, and digital products. Some ways our associates aid Amazon customers include helping them troubleshoot complex ecosystems, providing ongoing feature education, and working to resolve any other issues that may arise with D2AS-owned products.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
This role is part of Amazon's Customer Service UX Studio (CS-UX), which drives UX Design excellence across Worldwide Customer Service. The CS-UX Studio is a group of UX researchers, writers, producers, and designers who partner closely to build high-quality, end-to-end experiences for our customers. The studio works on a diverse product set, which includes customer-facing, self-service solutions, customer service agent tools, driver support, and internal operational tools.