Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As a UX Designer Senior Associate in Commercial Card Payments, you will play a pivotal role in shaping the user experience of our card products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you will align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Commercial Card provides payment solutions to businesses, governments and other institutions for commercial expenditures, including business supplies, maintenance, repair, operational expenses and travel. Our solutions and best practices offer the control, reporting, reconciliation and financial benefits organizations need to streamline payment processes and help turn accounts payable departments into profit centers.  Our online management applications provide clients with the ability to establish spending limits, create authorizations and workflows, streamline reporting and enforce buying policies throughout an organization. 

Job responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practicesApply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfactionConduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-makingCollaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of usersOperate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offeringsAssist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and servicesProven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channelsPrevious experience interpreting complex data and transforming it into actionable insights for informed decision-makingProficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

Undergraduate degree in a design related fieldExperience working in Agile or Scrum environmentsExperience with analytics platforms such as Tableau and Google Analytics  Experience with enterprise, B2B, or financial productsExperience designing responsive solutions across mobile & desktop