Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryHartford HealthCare HHC is seeking a passionate and skilled User Experience UX Designer to join our Digital Services team As a member of our team you will play a pivotal role in shaping the user experience for a range of digital products and services You will work closely with our web development team and patient engagement team to deliver seamless and intuitive experiences for patients providers and colleaguesPosition ResponsibilitiesKey Areas of ResponsibilityUser Research and Analysis Conduct user research including interviews surveys and usability testing to understand user needs behaviors and pain pointsInformation Architecture and Journey Mapping Design and optimize information architecture for MyChart patient portal websites landing pages and other engagement technologies Create user journey maps to identify key touchpoints and opportunities for improvementWireframing and Prototyping Create wireframes and prototypes to communicate design ideas and test user interaction flowsDesign System Development Contribute to the development and maintenance of a comprehensive design system ensuring consistency and scalability across all digital productsUsability Testing and Iteration Conduct usability testing and gather user feedback to identify areas for improvement and refine the user experienceCollaboration and Communication Collaborate effectively with web developers patient engagement specialists and other stakeholders to ensure alignment and successful product developmentStay current with UX Trends Stay abreast of industry trends emerging technologies and best practices in UX designOwn the User Experience Be the champion for the user experience across all digital products and services within the Digital Services teamPerform other related duties as requiredWorking RelationshipsThis Job Reports To Job Title Director Digital ServicesWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryHartford HealthCare HHC is seeking a passionate and skilled User Experience UX Designer to join our Digital Services team As a member of our team you will play a pivotal role in shaping the user experience for a range of digital products and services You will work closely with our web development team and patient engagement team to deliver seamless and intuitive experiences for patients providers and colleaguesPosition ResponsibilitiesKey Areas of ResponsibilityUser Research and Analysis Conduct user research including interviews surveys and usability testing to understand user needs behaviors and pain pointsInformation Architecture and Journey Mapping Design and optimize information architecture for MyChart patient portal websites landing pages and other engagement technologies Create user journey maps to identify key touchpoints and opportunities for improvementWireframing and Prototyping Create wireframes and prototypes to communicate design ideas and test user interaction flowsDesign System Development Contribute to the development and maintenance of a comprehensive design system ensuring consistency and scalability across all digital productsUsability Testing and Iteration Conduct usability testing and gather user feedback to identify areas for improvement and refine the user experienceCollaboration and Communication Collaborate effectively with web developers patient engagement specialists and other stakeholders to ensure alignment and successful product developmentStay current with UX Trends Stay abreast of industry trends emerging technologies and best practices in UX designOwn the User Experience Be the champion for the user experience across all digital products and services within the Digital Services teamPerform other related duties as requiredWorking RelationshipsThis Job Reports To Job Title Director Digital ServicesEducationmiddot Bachelorrsquos degree in User Experience UX Design Human Centered Design Interactive Design or a related fieldExperiencemiddot Minimum years of experience as a UX Designer demonstrating a strong portfolio of workPreferred Experience designing for healthcare systems and patient portals websites and mobile apps is highly desiredLicensure Certification Registrationmiddot Preferred Human Centered DesignLanguage Skillsmiddot EnglishKnowledge Skills and Ability Requirements middot Proficiency in design tools such as Figma Sketch Adobe XD and prototyping toolsmiddot Strong understanding of user centered design principles best practices and methodologiesmiddot Excellent communication collaboration and presentation skillsmiddot Ability to translate complex information into intuitive and engaging user interfacesmiddot Passion for creating positive and impactful user experiencesWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot Bachelorrsquos degree in User Experience UX Design Human Centered Design Interactive Design or a related fieldExperiencemiddot Minimum years of experience as a UX Designer demonstrating a strong portfolio of workPreferred Experience designing for healthcare systems and patient portals websites and mobile apps is highly desiredLicensure Certification Registrationmiddot Preferred Human Centered DesignLanguage Skillsmiddot EnglishKnowledge Skills and Ability Requirements middot Proficiency in design tools such as Figma Sketch Adobe XD and prototyping toolsmiddot Strong understanding of user centered design principles best practices and methodologiesmiddot Excellent communication collaboration and presentation skillsmiddot Ability to translate complex information into intuitive and engaging user interfacesmiddot Passion for creating positive and impactful user experiencesWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment