Make your mark. Our internal firm services team focuses on the firm’s critical business needs. From administration to innovation, and everything in between, our integrated solution approach is designed to help enable and manage growth, leverage resources, and optimize firm operations.  At Plante Moran, we have the privilege of serving clients and providing consultative services as they face challenges and seek new opportunities. 

 

Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.    

 

Your role.

User Experience (UX) Manager

Your work will include, but not be limited to:  

Lead, inspire, and mentor a team of UX researchers in the lab, manage the research pipeline, optimize staff allocations to deliver optimal research outcomes, and foster a culture of collaboration and continuous process improvement Create and execute comprehensive UX research strategies for the firm’s lab environment, ensuring a cohesive and user-centered approach to research Conduct UX research activities including surveys, interviews, journey maps, etc., to gather qualitative and quantitative data and operational insights to inform fusion team recommendations and Practice area decisions Collaborate on multidisciplinary fusion teams to ensure seamless integration of UX research findings into the firm’s SDLC processes, balancing user needs with technical capabilities to achieve targeted Practice area business outcomes Champion user-centered design principles and best practices across the firm Stay current on the latest advancements and best practices around UX research methods, tools, and trends to advance our research capabilities and maintain a competitive edge in the marketplace Use qualitative and quantitative data to measure the effectiveness of UX initiatives

The qualifications.

Bachelor’s degree in Psychology, Sociology, or Human-Computer Interaction with certifications in UX research and design; Master’s degree (preferred) Minimum of 8 years of experience in UX research and data analysis (qualitative and quantitative – behavioral and attitudinal) with at least 2 years in a leadership role Proven ability to lead and inspire a team of UX researchers, manage research pipelines, optimize staff allocations to deliver optimal research outcomes, and foster a culture of collaboration and continuous process improvement Excellent communication and interpersonal skills, with the ability to articulate UX research concepts and findings to stakeholders at all organizational levels Strong analytical and problem-solving skills, with a keen attention to detail and ability to think critically about user needs and targeted Practice area business outcomes Proven ability collaborating with multidisciplinary teams to explore business problems and prototype potential solutions (processes, products, and services) Experience with agile development methodologies that enable effective collaboration with Tech Services teams in an iterative design and development environment This position may require some local, national, and occasional international travel

Our difference.  

We are a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For.” At Plante Moran, we live by the Golden Rule, fostering a relatively “jerk-free” culture with the lowest staff turnover rate in the industry. Our supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence. 

 

Apply now. Make your mark. 

 

This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.  

 

Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer. 

 

Plante Moran maintains a drug-free workplace. 

 

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.    

The specific statements above are not intended to be all-inclusive.