IBM’s Security Software team is seeking a User Experience (UX) Researcher who is passionate about making a difference in the world through responsible, data-driven innovations for our AI and data platforms. As a member of the global user research team, you will join an established and impactful team of user researchers that are responsible for leading and driving user-centered research initiatives. Your research findings and insights will drive the design and development of user-centered solutions. You will collaborate closely with cross-functional teams, including designers, product managers, and engineers, to ensure our products deliver exceptional user experiences. This is a role where you will have the opportunity to shape our UX research strategy, mentor a team of researchers, and demonstrate impact and influence for product roadmap. Rigor, attention to detail, insatiable curiosity, and a willingness to learn will be critical as you work in this rapidly evolving space in the industry.
Responsibilities:Strategic Leadership: Develop and execute a comprehensive UX research strategy that aligns with business goals, ensuring a user-centered approach throughout the product development lifecycle.Leadership: Define the research roadmap you want you and your user research team to execute. Mentor UX researchers, providing guidance, feedback, and fostering their professional growth.Research Planning: Define research goals, methodologies, and timelines for various projects, ensuring alignment with product objectives and user needs.User Research: Conduct qualitative and quantitative research studies, such as interviews, usability testing, surveys, and user journey mapping, to gather insights about user behaviors, needs, and preferences.Data Analysis: Analyze research data and derive actionable insights that drive informed design decisions and product improvements.Stakeholder Collaboration: Collaborate closely with cross-functional teams, including designers, product managers, and engineers, to advocate for user needs and ensure research findings are effectively communicated and integrated into the product development process.User Advocacy: Serve as a user advocate, ensuring that user feedback and insights are consistently considered and prioritized in product decisions.Industry Trends: Stay up-to-date with the latest UX research methodologies, industry trends, and best practices, and proactively apply them to enhance our research processes and deliverables.Research Operations: Establish and optimize research operations, including participant recruitment, research tools, and documentation, to streamline research activities and ensure high-quality deliverables.Collaboration and Communication: Foster a collaborative and inclusive research culture, encouraging knowledge sharing and effective communication across teams and stakeholders.Executive eminence: Measure and present the impact that UX research has produced through your leadership and work.