Introduction to the job

The User Experience (UX) competence is a virtual team of about one hundred people from across the company, who design services and applications that enable ASML’s customers, suppliers, and employees, to work more efficiently and effectively, with a higher level of satisfaction and adoption. The customer experience (CX) side of the competence works on ASML’s commercial software, whereas the employee experience (EX) side of the competence works on all employee-facing software solutions: hundreds of predominantly web-based applications used by sectors such as R&D, Manufacturing, Supply Chain and HR. Competence members spend, on average, 10% of their time on improving the competence itself by participating in competence events and so-called ‘feature teams’ that develop our methods and guidelines. 

Responsibilities

As the UX research lead, you will enhance the UX research maturity of the EX-UX competence by:  

Creating and improving UX research methods & guidelines 

Coaching and training UX researchers and other stakeholders 

Conducting research as needed 

Doing intakes for UX analytics implementations and survey development (by others in the team) 

Assisting in the collection and maintenance of data in our UX research software tools 

Creating and managing the participant database and survey calendar 

Ensuring compliance with information security, ethics and privacy policies 

 
You will also collaborate with competence leads on the competence roadmap and help manage the new physical UX research lab while promoting the value of UX research, assessing maturity, and creating a business case for additional UX researchers. 

Education and experience

Master’s degree (PhD preferred) in an area such as Industrial Design, Human-Computer Interaction, or Social Sciences 

At least 10 years of professional research experience 

A portfolio showcasing qualitative and quantitative research work 

Ability to lead (dotted line), coach and inspire UX researchers 

Ability to effectively communicate the value of UX research to diverse audiences 

Ability to execute and drive results pro-actively 

Other information

This vacancy is for a position in the ASML IT UX Specialist Team, which is the central ‘engine’ of the EX-UX competence. It consists of several people who support the competence (almost) full time with expertise around design systems, DesignOps, UX analytics, survey development, and competence management. 

We expect you to work on-site in Veldhoven, The Netherlands, for at least three days per week. 

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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