Product overview: Client Chat is the place for teams to connect, collaborate, and create at Workspace. Chat is an integral part of Client Workspace offering and we’re exploring how to more deeply integrate our product offering and accelerate productivity and communication with generative AI. Top 3 Daily Responsibilities: Conducting qualitative and quantitative research with Client Chat customers from large enterprises, small businesses, and internally Synthesizing learnings into easily digested and actionable reports Collaborating with other UXRs as well as PM, UXD, and Engineering counterparts Mandatory Skills/Qualifications: Advanced degree in Human Factors, Industrial Engineering, Cognitive Science, Experimental Psychology, Human Computer Interaction or similar field emphasizing human performance and behavior. 3-5 years of experience in user experience research or related field Experience and comfort with running moderated and unmoderated studies Experience in research for user experience design for product development Demonstrated proficiency in qualitative user research & analysis methods. Strong oral and written communication skills Detail oriented and ability to work independently on a variety of tasks Non-Essential Skills/Qualifications: Knowledge of advanced statistics and expertise in large-scale survey analysis Experience working with enterprise customers, small businesses, or knowledge workers Visual communications skills for research (e.g., graphs, charts and slides layout) Able to prioritize time between multiple projects, and be flexible by adapting to changing timelines As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.