Nutmeg is the UK’s largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. Nutmeg now manages over £7bn on behalf of over 250,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. Nutmeg is a J.P. Morgan company offering investments and digital wealth management services direct to consumers, complementing Chase’s digital bank in the UK.

UX research & customer focus is key to our success, past, present and future. We’re growing the team and are now looking for another experienced UX researcher to join our team.

In this role, you will be working alongside designers, product, content, marketers, commercial teams and engineers committed to creating customer-led products and services. You will play a critical role in creating useful, straightforward, and empowering products for our clients. You will work with stakeholders across different functions and have an impact at all stages of design and product development. You will explore user behaviours, needs, and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, and usability testing. 

This role will be focused in the Nutmeg investments business, in the UK. This covers a variety of different investment products and services.

 

Job Responsibilities

Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
  Lead and advise on research plans, overall user research strategy and methods.

  Manage and conduct generative and evaluative research.

  Conduct independent research on multiple aspects of products and experiences.

  Refine our definition and understanding of the target audience for products, services & features.

  Understand and incorporate complex technical and business requirements into research projects.

  Advocate and provide guidance on how to use customer insights and data to inform decisions.

  Present and communicate user research and recommendations to the larger organisation.

  Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation.

  Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation.

 

Required qualifications, capabilities, and skills 

 

Experience as a UX Researcher in a product or service environment.

  Experienced in a wide range of exploratory and evaluative research methods in product and/or service development.

  Experience scaling research processes and defining best practice.

  Passion for championing the customer.

  Strong critical-thinking and problem-solving skills.

  Strong communication and interpersonal skills.

  Ability to communicate research insights to different stakeholders.

  Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders.

  Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience.