UX Researcher

Department: Product

Employment Type: Full Time

Location: Warsaw

DescriptionAre you a UX Researcher with a strong sense of empathy for customers? Do you enjoy turning customer needs into clear, actionable recommendations? If so, we’d love for you to join our team at AirHelp! 

\nAt AirHelp, we’re all about making air travel easier, and as a UX researcher, you’ll play a key role in shaping how we improve the travel experience for millions of passengers. You’ll work closely with our talented product managers on both our core compensation claims service and our innovative subscription product. By understanding user needs, you’ll help to ensure our teams make informed decisions that truly benefit the people who use our services. 

\nWe’re looking for someone who is passionate about research and eager to make an impact. While some experience is important, what truly sets you apart is how you apply it — bringing enthusiasm, persistence, and fresh ideas to the table.  
Please submit your application in English. 

What you’ll do:\nChampion the voice of the user, advocating for their needs and promoting excellent UX practices across the organization. \nWork closely with the Product team to identify research opportunities and ensure your findings are seen, heard, and used to drive decisions. \nHelp guide decision-making by involving stakeholders in research activities and providing them with relevant, actionable insights. \nOwn the end-to-end research process: from planning and recruiting, to moderation, analysis, creating deliverables, and presentation.\nLead a variety of research activities, including usability tests, user interviews, surveys, competitor analysis, desk research, heatmap analysis, cognitive walkthroughs and heuristic evaluations.\nCollaborate with our legal team to ensure the compliance of research activities.\nContribute to a skilled and driven research team, working together to elevate our products and services.\n

Ideally, you’ll bring with you:(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

\n\nProven UX research experience, ideally from a Product/SaaS company, with a focus on product creation and optimization (web and mobile, including apps).\nA proactive hands-on approach with the ability to work autonomously and the initiative needed to work on complex products with a diverse group of stakeholders.\nExcellent communication and collaboration skills.\nA growth mindset with a passion for learning and continuously improving.\nAttention to detail and a keen eye for spotting opportunities to enhance user experience.\nKnowledge about accessible design principles and best practices.\nFluency in English and at least one additional language - preferably Spanish, German, French or Italian.\n\n
Ready to join a team that truly cares about both its people and its customers? Apply now, and let’s make travel better together!

Perks and benefits:\nPrivate life and health Insurance. \nFlexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.\nAnnual travel allowance.\nWork from anywhere for up to 2 weeks/year.\nLanguage classes.\nPersonalized progression plan. \nInternal training programs and knowledge-sharing events.\nUnlimited, free use of AirHelp’s services.\nPre-paid virtual card.\nOffice commute subsidy.\nAccess to mindfulness and well-being platform (Mindgram).\nTeam days and Parties. \n