UX Researcher II

Are you passionate about understanding people and helping shape exceptional digital experiences through user insights?

Do you have a curious mind and a collaborative spirit?

About our Team
You’ll be joining a supportive UX team with a strong culture of mentorship, collaboration, and continuous improvement. We work closely with product, design, development, and strategy teams to drive user-centred product innovation. While we operate within a structured corporate setting, we encourage open dialogue, creativity, and diverse thinking.

You’ll be mentored by experienced researchers, encouraged to ask thoughtful questions, and supported as you develop your own voice and research style. We foster a culture of psychological safety, where sharing ideas, asking for feedback, and learning from mistakes are celebrated. Our team also prioritises balance—we respect your time, value flexibility, and create space for personal and professional development.

About the Role

As UX Researcher II , you will contribute significantly to the team's understanding of user behaviors, needs, and motivations. You will own and execute part of the UX research strategy for a business or product line. Use observation techniques, interviews, task analysis, and other feedback methodologies and ensure our products are regularly tested with users. This is a fantastic opportunity to build a meaningful career in research and UX—especially if you are eager to learn, take initiative, and grow your technical skills in a corporate yet agile product environment.

Reporting into the Lead UX Researcher, this is a permanent full-time role, to be based in Chatswood Sydney head office, along with a hybrid home/office arrangement to support a healthy work-life balance.

Responsibilities

Leads small to medium projectsPlans and conducts research; analyzes findings and recommendationsCollaborates with stakeholders to understand the research questionsMakes connections with overall product strategySynthesizes analytics, customer insight, and help data to focus researchTracks patterns in analytics data to inform trends in usageAnalyzes and synthesizes qualitative and quantitative data into findings and insightsAsks right questions to explore problems, tuned to commercial viabilityIdeates solutions with Design and Product and rapidly iteratesAttends to ethics and regulations, identifies risks to usersExtracts needs from user behaviors and common tasksLearns and applies user frameworks (e.g., Jobs To Be Done, mental models, personas)Independently identifies different research solutionsArticulates use cases, informed by user needs; advocates user-driven recommendations to improve overall user experienceIdentifies competitors' strengths and weaknesses, regulatory environment, and market trends; evaluates gapsRecruits participants independently and conducts work compliantlySeeks feedback on own researchApplies research best practicesTakes charge of professional development needs for training in technical skills

Requirements

A degree in Psychology, Human Factors, Anthropology, Human Geography, or a related field.At least 3-5 years working as UX Researcher or User ResearcherMust have demonstratable experience working with UX Designers and Product Managers in a technology / product-oriented product development environmentLegal and compliance experience is not needed, but must have an interest in learning about the legal and compliance systemsAble to understand and navigate a corporate culture (i.e., we’re not a fast-moving start up culture)Comfortable working in a collaborative, cross-functional settingStrong communication skills and a team-oriented mindsetEagerness to learn and develop your research toolkit

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Discounted Health plan rate and Optical AssistanceLife assurance and income protectionOption to buy additional Annual Leave daysEmployee Assistance ProgramFlexible working arrangementsBenefits for you and your familyAccess to learning and development resources

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

https://www.lexisnexis.com.au/en

https://www.relx.com/careers/join-us

If you are passionate about UX research and want to make a meaningful impact in the legal tech industry, we would love to hear from you! Apply today and be part of a team that is shaping the future of legal technology. Applicants are encouraged to include their “Research Portfolio” along with their updated CV and cover letter while submitting applications.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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