This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.

Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office.

We are seeking a mixed-method user research professional to join our growing Global Customer Insights team. As a UX Researcher II in GREF, you will lead both generative and evaluative research efforts in support of teams designing workplace experiences. You will steward multiple projects through the human-centered design (HCD) process, leading research at various points along the innovation / product life cycle (e.g., early-stage discovery to concept refinement and in-market testing).

As a UX Researcher II, you are a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. You deploy a range of research methods and a variety of analytical approaches to understand the current state as well as uncover future customer needs and opportunities.

If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.

Our ideal candidate is self-driven, impact- oriented, and able to translate complex challenges into actionable insights.

Key job responsibilities

- Conduct generative and evaluative research using appropriate qualitative and quantitative methods to produce actionable insights
- Synthesize research insights and distill them into compelling narratives that frame problems, illuminate the customer need, and lead to relevant and actionable ideation territories for short term solutioning
- Guide a team of cross-functional partners on the execution of research studies and the delivery of results
- Advocate for innovative ideas that will delight our customers, building cross-functional alignment and driving decision-making
- Present research findings and recommendations to stakeholders across varied levels


About the team
This role will be a key lead within the newly formed Global Transformation & Insights org. Key functions within this team include Customer Insights, Business Insights, Creative + UX Design, and Communications. We are a group of builders, creators, innovators and go getters. We are customer obsessed, and index high on Ownership. We Think Big, and move fast, and constantly challenge one another while collaborating on "what else", "how might we", and "how can I help". We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity.