The Team You Will Join MetLife’s Global Brand and Marketing team is an integral part of the company’s customer-centric and data-driven growth engine. Through acquisition, engagement and retention, across paid, owned and earned channels, our teams take an agile, experimentation-driven approach to helping our customers live more confident futures. If you're driven by a desire to make a real impact on customer experience and deeply care about all of our stakeholders, we want you on our team. The Opportunity As a member of the Global Customer Experience Design team, the UX/UI Designer will deliver design solutions for enterprise priority servicing programs and support continuous evolution of design standards for MetLife. When working on specific priority programs, the UX/UI Designer will partner with UX Leads and Senior UX Designers, as part of a cross-functional product team, to deliver the right experiences that meet and exceed user expectations and business goals. S/he will focus on how a product feels to users by creating desirable or compelling experiences, based on deep understanding of users’ functional and emotional needs resulted from user research and workflow analysis together with MetLife business & product domain knowledge. S/he will also apply brand and visual design elements to increase clarity, communicate hierarchy and create emotion. S/he will participate in all parts of the design process as a member of a multi-disciplinary team - fielding customer research, shaping strategy, generating divergent options, visual design, prototyping, developing, and iterating based on customer and stakeholder feedback. How You’ll Help Us Build a Confident Future (Key Responsibilities) * Balance customer needs and business requirements to design user centered experiences * Define information architecture and sitemaps of digital experiences * Create user flows to define steps needed to achieve user goals * Design UI components leveraging the MetLife design system; partner with Global Design System team to ensure reuse of existing components and to inform expansion of MetLife’s design system * Define brand expression throughout the experience * Create wireframes to blueprint the information hierarchy and interactions of a digital experience * Create prototypes to explore and test design decisions * Oversee user testing to validate design decisions * Create production-ready design files and assets for handoff to UI developers * Perform design quality assurance during development * Identify design solutions that can scale, create new components to be part of the MetLife global design system * What You Need to Succeed (Required Qualifications) * 2+ years of experience designing for responsive web and mobile * Design portfolio submission required * Skilled in user experience fundamentals: research, wireframes, prototypes, usability testing * Strong knowledge of user interface design, interaction design, information architecture, visual design and the ability to generate design ideas * Proficiency with Adobe XD and Figma * Skills in CSS, Javascript and HTML a plus * Experience successfully partnering with product managers, developers, business analysts, content strategists, design researchers and other designers to arrive at optimal solutions * Strong communication skills with ability to articulate and optimize design based on the value to the user and the business. * Ability to take direction and work in a team environment, while also owning initiatives * Ability to manage competing priorities and timelines * Comfortable designing and leveraging a design system * Ability to create designs that can scale, and care for alternate scenarios * Experience developing or maintaining design systems a plus * Experience working in iterative processes and in an agile environment * Financial services and insurance domain knowledge; ability to leverage business and domain knowledge to engage in meaningful conversations with stakeholders, leading to increased design quality and efficiencies * High School diploma or equivalent required, bachelors preferred Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.