Job Title:

UX/UI Lead Designer

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Qualifications:

2+ years of relevant experience leading UI/UX projects and teams6+ years of UI/UX design experience with a strong portfolio that demonstrates design skills and how effectively the design process was communicated.Expert-level experience in at least 5 of the following areas: UX Research, Mobile App design, IA and Taxonomy, Voice/Conversational UI, Data-driven Design, Motion design, Emerging platforms, Design Strategy, Product Design, Brand Strategy and Expression, Digital Strategy, Inclusive Design.Familiar with projects related to industries such as Retail and Direct-to-Consumer, Healthcare, Transportation, Telecom, Media, Technology, Loyalty and Membership programs, Enterprise-scale, or Digital products.Experience leveraging out of the box platforms and building components that can be reused.Strong understanding of responsive design, UI patterns, layout, typography, and color.Proficiency with design software such as Figma, Sketch, Invision, and Adobe Creative Suite.Experience using Storybook, HTML, CSS, and JavaScript for rapid prototyping.Ability to solve problems creatively and effectively.Thrive in a fast-pace environment, working across multiple teams & projects simultaneously.Strong communication, presentation, and storytelling skills.Ability to travel as needed for project kickoffs and client presentations – typically less than 30%.

Responsibilities:

Help drive pitches and new business pursuits, including the creation of artifacts that drive storytelling and vision.Collaborate with discipline leads to scope projects and engagements.Act as a facilitator and leader as needed – someone who can easily lead design projects, as well as executive-level client work sessions.Provide expert counsel on best practices for user research, interaction design, usability and user engagement.Translate user needs and business goals into design requirements.Assist in design planning and execution.Collaborate with a team of clients, designers, and consultants to define and document requirements, overall user experience vision on projects and recommend strategically sound solutions to meet client’s business needs.Communicate and articulate your design artifacts and vision clearly to internal teams and clients.Direct the creation of various design artifacts, including sketches, user journeys, user flows, wireframes, prototypes, site maps in a rapid, iterative fashion.Direct the creation of hi-fidelity comps, and responsive prototypes for both web-mobile and desktop.Oversee and direct the inclusion of customer- and user-research to inform all of the work we do.Develop and execute workshops (virtual and physical) with senior-level client stakeholders.Drive the vision for the customer experience across channels, creating compelling design artifacts that demonstrate customer- and client-value, including experience vision stories, journeys, CX roadmaps.

#ConcentrixCatalyst

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

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