+ Assisting 'live' verification for bookings submitted from Package/Day Teams. + Responsible for slot allocations and schedules. + Perform Quality Assurance checks during verification calls to eliminate incident reports. + Liaise with brokers through calls/ emails for any bookings submitted and maintain good log record for them. + Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any complaints. + Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages. + Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. + Encourage guests or callers to purchase or schedule preview package sales/tours. + Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. + Answer guest questions about property facilities/services. + Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to support to Customer Service focus. + Supports with the development and mentoring of other Marketing Team members as requested. + Performs other duties as assigned. **Key Performance Indicators** **(Note that specific targets may vary accordingly to current business strategy):** + Associate will be monitored twice a period and must achieve 90% proficiency. + Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period. + Associate must not exceed 8 hours per tour. + Associate must not fall below a 55% gross book to show rate in a given period. + Associate's productivity should not fall below other standards as defined by management. + Verify all packages sold by the Australian Call Centre Telemarketing unit + Undertake administrative process of packages where applicable + Activate current open dated pipeline of packages into available dates and tour slots CANDIDATE PROFILE + Excellent written and oral communicative, verbal and non-verbal listening skills. + Fluent in English and a second language as required. + Positive and enthusiastic attitude. + Presents a professional and knowledgeable image. + Ability to represent MVCI in a courteous, enthusiastic and diligent manner. + Proven experience using persuasive techniques + Experience in direct marketing or promotional sales will be advantageous. + Proven ability to work in a team environment and interact with all levels of the organization. + Working knowledge of Microsoft Excel and Word + Patience and understanding, especially with any language related barriers. + Must be able to handle a flexible work schedule which will include weekends and evenings + Experience in high volume, fast-paced, results oriented business environments. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture