**Building and Maintaining Customer Base** + Answers owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. + Fulfills requests from owners or prospective owner regarding pricing, property maps, property descriptions, room locations, and portfolio/network information. + Monitors contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. + Follows up on referrals from owners. + Develops and maintains records on customer contacts and use that information to support effective follow-up encounters. + Contacts owners to monitor satisfaction, makes aware of upcoming promotions, and develops business opportunities (e.g., reloads, referrals). + Uses available Customer Relationship Management systems (e.g., Seibel, Universe) to maintain accounts of interactions and follow up with customers with regard to purchases and contracting activity. **Giving Sales Presentations** + Discovers the needs of prospective owners through a series of questions/discussion and utilize the information to customize the sales presentation. + Explain the features and benefits of the Marriott Vacation Club Destinations product. + Establishes trust during the warm up, discovery, and intent statement and build rapport with customer. + Closes sales using approved process. + Practices and continues to develop and improve sales presentation. + Presents financing options as an approach to ownership. + Presents to customers in a manner that effectively utilizes the elements of the sales process. + Finalizes deals by signing of paperwork and notarizing contacts. + Follows up customer interaction with email, phone, or mail correspondence and facilitate use of Vacation Ownership Advisor. + Answers customers' questions regarding construction work, financing, maintenance, repairs, and appraisals. + Uses, demonstrates, and/or coordinates virtual tour (eTour) software for guests. + Prepares for daily appointments (e.g., review tour sheet, owner history, presentation details, etc). **Conducting and Managing Business Transactions** + Assures complete and accurate processing of documents pertaining to sales. + Reviews details of contracts with prospective owners once they decide on purchase. + Analyzes problems and formulates plans to overcome challenges of getting work done quickly with a high degree of quality. + Thoroughly reviews loan applications and financial documents with the customer and ensure completed properly. + Works with Sales Management to minimize cancellations, provides comprehensive owner assurance and ensures timeliness of closings. + Reaches out to and influence Every Other Year (EOY) owners to upgrade and maximize all reload opportunities. + Completes button-up sheet at end of each sale. **Providing Services to Others** + Responds to and monitors the resolution of customer and owner inquiries in a timely manner with accurate information. + Leverages resources for providing service to customers and owners (e.g., Vacation Ownership Advisors) in an effective manner. **Other** + Demonstrates total understanding of the culture and processes of the organization. + Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments. + Improves sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Customers, Owners). + Participates in formal training sessions offered by management team. + Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building. + Assists in the development and mentoring of other Telemarketers as requested. + Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc). + Performs other duties as assigned Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture