Train in office with future work from home opportunities possible! **Job Summary** + Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone. + Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services. + This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available. + Vacation Planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available. + Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation. + Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements. + Vacation planners leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package. + Confidently ask the potential owner to purchase the package. + Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor. + Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems. + Vacation Planners must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets. + Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. + Speak with others using clear and professional language; answer telephones using appropriate etiquette. + Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. + Comply with quality assurance expectations and standards. + Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. + Perform other reasonable job duties as requested by Supervisors. + \#imvwcala Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture