JOB SUMMARY:

The Valet Parking Supervisor provides our Valet & Parking Operations with the necessary leadership to ensure our staff is excited and motivated to provide a memorable and legendary experience for all our guests. 

 KEY JOB FUNCTIONS:

Greets everyone at all times.  Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Responsible for supporting the Valet manager in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.Responsibilities include valet car parking/retrieval, garage and parking oversight, cashiering, coat checking and shuttle services.Owns the Valet area arrival experience including cleanliness, customer facing signage and directional, audio/visual components, and ensures the highest level of welcoming and promptness from staff.Assists in the development and implementation of goals and objectives for the Valet department.Implements departmental procedures and policies to ensure efficient, safe and secure operations; ensures departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft.Investigates, follows-up and reports incidents and damage claims. Takes corrective actions as appropriate.Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.Maintains and review tracking and logging processes to measure and monitor productivity and capacity.Engages in and drives all aspects of leading employees, including hiring, training, evaluating, coaching, counseling, recognition, team building and development team members. Other job duties as assigned.

 EDUCATION and/or EXPERIENCE: 

Must be at least 21 years of age.High school Diploma or Equivalent2+ years in customer service industry with a clear passion for service.Prior valet or hospitality supervisor experience a plus

 QUALIFICATIONS:

1 year in Valet leadership preferred.Demonstrated ability to communicate effectively, both verbal and written.Demonstrated ability to deal effectively with employees at all levels.Strong organizational and analytical skills.Computer literacy.Must possess a valid driver’s license and qualify for/obtain all necessary company licensing and insurance coverage

 COMPENSATION & BENEFITS:

Salary Range: $45k - $55k (Bi-weekly Pay Dates)PTO, 401(k), Medical, Dental, Vision, Life & Disability