The Vehicle Control Representative (VCR) ensures timely resolution to overdue rental contracts by determining, proposing, and executing an appropriate and timely resolution for each customer.

The salary for this position is $20.00 per hour. 

*Exciting Announcement: Please note that as Hertz continues to focus on our purpose of advancing the way the world moves, our Oklahoma City location is moving as well! We’re gearing up for our move to Oklahoma’s mission critical business and technology campus – 7725 Connect, located at 7725 W Reno Ave, OKC, OK 73127. This move is scheduled for November and this location will be the new onsite requirement for this position moving forward. Depending on start date, there may be an instance of where the new hire will temporarily work at the existing location of 5601 NW Expressway until the move occurs. Should you have any questions, please be sure to ask your Talent Acquisition Partner.

What You’ll Do:

Review and resolve overdue rental files in a timely manner within established guidelines. Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research. Research renter status, including contact methods. Contact renter through phone and written communication (text, email, letters, etc). Prepare file for theft process, including researching, and completing checklist. Ensure all steps are completed before moving file to theft team to finalize. Work with Locations and Corporate Security to resolve contracts. Assign vehicles to vendors, as appropriate. Other responsibilities and projects as assigned.

 

What We’re Looking For:

Experience in customer service, collections, or a call center environment Previous Car Rental experience, preferred Moderate efficiency in MS Office, including Excel, Word, and Outlook Ability to learns and achieve proficiency in new software applications Excellent verbal and written communication skills   Ability to work independently Demonstrated attention to detail Bilingual is a plus Excellent organization, time management, investigation, and analytical skills

 

What You’ll Get:

Up to 40% off the base rate of any standard Hertz rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more