Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $15.67 - $23.56/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Duties & Responsibilities:

Review vehicles after condition report and test drive are completed. Check for accuracy and update/add/delete damage lines when inaccurate.Suggest recon work to estimators, inside/outside coordinators, and clients to improve vehicle values and condition report grades.Suggest method of selling/announcing vehicles during sign off process.Verify mechanical technicians have correct test drive notes/information/codes related to repairs needed; if not, inform the test driver/managementVerify body work/paint times for suggested recon work.Add images to CR/damage lines for additional views of damage if missing or hard to seeUse Smart Approve technology and tabletUtilize the AS400/VCF/Smart Approve to monitor and track vehicle repairs. Understand various account certification levels, NAAA guidelines, Arbitration guidelines, and light system; use this knowledge to qualify vehicles appropriately during sign off and suggest recon work to "upgrade" vehiclesServices Coordinator schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry.Communicate with others via email and phone as needed to verify information, suggestions, pricing, vehicle issues, etc.Review completed work ensuring customer quality standards are achieved and/or exceeded.Various other tasks as assigned by management

Minimum Qualifications:

High School Diploma/GEDSelf-sufficient work ethicMaintains a professional but friendly demeanor.Communicates clearly and effectively.Ability to pay close attention to detail.Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.Ability to walk long distances.Regularly required to stand, walk, reach, talk and hear.Frequently required to stoop, kneel, crouch, bend, squat and climb and sit for periods of time.Ability to lift 1-30 pounds.Ability to work outside 100% of shift; in all weather conditionsFrequent exposure to outdoor weather conditions. Moderate noise level.Prior experience in the Auto Repair/Maintenance/Body Tech/Auction industry is highly preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.