Position Summary

The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Duties and Responsibilities

· Provide administrative assistance to Vehicle Programs personnel

· Administer support for the "M" (Manufacturer) Plate Program

· Support our Care Call Center

· Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties

· Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

· Process billing invoices from vendors and dealerships for delivered vehicles

· Process tickets, tolls, citations, etc

· Process vehicle title, plates, and registrations

· Process and monitor vehicle orders

· Process vehicle returns, title corrections, and auction disposal

· Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

· Customer account maintenance

· Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

· Perform as a back-up for other Vehicle Program personnel when necessary

· Perform duties that require signing as a company agent and/or department notary

Education

· High school diploma required; Bachelor’s degree preferred

Experience

· 3 years administrative office experience required

· Experience using mainframe and web system applications

Skills

· Critical thinking, problem solving, and analytical skills

· Strong planning and organizing skills

· Strong communication skills that demonstrate knowledgeable, proactive and clear communication

· Excellent customer service skills to include a positive mindset that actions self-control

· Excellent time management skills

· Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)

· Proficient in MS Office (i.e. Outlook, Word, and Excel)

What You Can Expect 

Starting pay of $20/hr.Health/Dental/Vision/Life InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)401(k) with company matchVacation/Sick Time and Paid HolidaysTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Call center environmentMust be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers and external organizations and contacts