SUMMARY 

The Vendor Account Specialist supports the RBMS Invoice Processing service as a counterpart of the Financial Account Manager (FAM) who takes care of the financial health of their assigned clients. They are required to contact the vendor in any means possible and ensure that all invoices are redirected to the Realpage business address. Their task is indicated through alerts that trigger in the redirections team dashboard and are worked according to the indicated SLA and prioritization SOP. They are required to secure LLA from vendors they contact as they work on their alerts. They will work closely with their assigned FAM and other departments for any alerts requiring redirection.

PRIMARY RESPONSIBILITIES  

Contacting utility vendors via phone/chat/email/fax, whichever way efficient, to retrieve missing invoices indicated by the alert
Reviewing invoice to indicate correct business address and/or ensure this is redirected to the correct one upon vendor contact Uploading of the retrieved invoice to ensure timely batching and payment Immediate escalation of roadblocks encountered during handling of missing invoice alerts• Coordinate with different departments to resolve unworked missing invoice alerts and follow-up commitments. Monitor Outstanding Invoices for their assigned clients ensuring that the critical missing invoices are being worked on and responded in accordance with the expected turn around time.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

Knowledge on Microsoft Office applications Keen to details Collaborative Able to do tasks simultaneously Problem solving skills Able to learn new processes and tools in a fast-paced environment Overtime may be required in order to meet deadlines Will require Outbound Communication skills via phone and email

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