SUMMARY 

The Vendor Account Specialist II supports the VES Invoice Processing service by ensuring the timely management of the IP Missing and ebill mailboxes, timely handling of escalations including escalations tracker and salesforce dashboard management.  The position also requires the accomplishment of daily reporting of Missing OI dashboard progress, batching data, bad image updates and weekly volume trends.  

PRIMARY RESPONSIBILITIES 

Ensure all required documentation is obtained from clients and/or Implementations Team with proper authorizations to effect vendor billing address changes, timely retrieval of missing invoice and resolution of other escalated alerts Monitor the missing invoice alerts queue in the department’s operational system to identify and resolve outstanding problem items. Resolve items within the departments target SLS. Monitor and action problem items submitted by VAS I, clients and other RUM departments to the group’s mailbox.  Resolve items within the departments target SLS. Maintain department reporting on EOD dashboard updates, daily bad image updates and weekly volume trends Additional projects as required 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

High school diploma or equivalent required; college degree preferred  Intermediate knowledge of MS Word and Excel required Intermediate understanding of MS Excel spreadsheets & database applications   Strong attention to detail required General office skills such as data processing, filing, emailing and faxing Strong written and verbal communication skills Demonstrated follow up and organizational skills Able to sit or stand for frequent periods in the same location with some opportunity to move about Able to learn new processes and tools in a fast paced environment Overtime may be required in order to meet deadlines