Job Description – Vendor Consultant

Company Overview
Work hard. Have fun. Make history. At Amazon it is expected no more and no less from you. Ever since Amazon opened its virtual doors, it has been an aim to become the most customer-centric company in the world. How is this achieved? By having people like you who make sure that customers find everything that they are looking for online – at great prices and convenience. Both Amazon and sellers who list their products on the sites already offer millions of new and used items in a wide range of categories. Come and experience a company that reinvents itself every day. Immerse yourself in an environment that is fast-paced, expanding and is continuously inventing new efficiencies and offering great opportunity for its customers and for you! You'll help Amazon create the Earth's greatest shopping experience – a store featuring more products and brands with the most compelling content compared to any other online or offline store. This is a great platform from which to launch a career with Amazon.

The Career Opportunity
Catalogue Consultant comprises of two workstreams (Product Setup Service & Premium Catalogue Service), designed to provide best-in-class, sclable solutions to help vendors add selection and improve the quality of their content and metadata (IDQ) on the Amazon platform. The team is seeking a high performing Catalogue Consultant to contribute to the smooth running of the JP program. The successful candidate will be a strong contributor to the overall vision, helping meeting the needs of the business whilst protecting the integrity of the customer experience.

Role Responsibilities
The scope and main responsibilities of the role will include:
· Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics.
· Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions.
· Participating in the coordination of new vendors’ onboarding, contributing to set expectations and facilitating discussion using a preset agenda.
· Acting as one point of contact and trainer for offshore team members and local teams, you will identify issues and make sure that they are addressed, documented and resolved in a timely and professional manner.
· Proactively scoping, participating in and delivering small local scale projects. You will define clear briefs and roadmaps, setting the expectations of stakeholders effectively.
· You will support projects with future JP rollout/constraints in mind.
· Auditing and supporting quality/efficiency of service processes, analysing and fixing root cause.
· Serve as an innovative center of excellence, working on catalogue pilots, testing new initiatives etc.
· Providing value-added recommendations to enhance systems and programmes.
· Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritization and judgment. You will help identify and evaluate potential risks and contribute to determine appropriate corrective action.
· Communicating and collaborating effectively with JP peers and management. Sharing knowledge with others (both verbally and in writing), within and outside your team.
· Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary.

Key job responsibilities
Roles and Responsibility:
This role mainly works for Amazon Japan Retail team and your customers are JP Program Managers and Brand Specialists. You will interact directly with Amazon internal customers, as well as global functional team to streamline process, manage requirement changes and ensure high catalog quality and provide high quality service delivery to sellers according to requirements and SLAs previous agreed. As an SME you will focus on data analysis, solution building, process implementation as well as process excellence.

Key Performance Areas:
· Design and development end to end process
· Process improvement and Kaizen to up and downstream process
· Data Analysis to identify issues and root causes
· Build up solution and implement to operation