About The RoleThe Vendor Coordinator will assist our Business Development team with various account management needs that support the sales process and procurement of consigned luxury goods. The Vendor Coordinator will work cross functionally with various departments on incoming products arriving via our vendor channels. Responsibilities include managing & tracking leads, qualifying leads, quality assurance, investigating complex admin issues, data entry within multiple systems, client outreach, inventory management, and reporting/ analysis.

What You Get To Do Every Day

Administrative account management activities such as Excel uploads, reporting/ analytics for various vendor channels

Assist the Business Development team in facilitating the sales process and procuring consigned goods

Complete vendor outreach via email and phone, including but not limited to pricing templates, discounting/re-pricing on-hand inventory and RTVs (Return to Vendor)

Partner cross-functionally with Product, Merchandising, and Fulfillment teams on incoming/outgoing products from various vendor channels

Ensure incoming products are photographed correctly and the copywriting for the products are accurate

Manage and track leads using CRM systems while maintaining accurate and up-to-date records

Investigate vendor leads & referrals and quantifying upside potential 

Provide ongoing customer service and help resolve any issues

Prioritize competing day-to-day priorities to ensure that all business objectives are met

Manage Virtual Process on behalf of BDM: New business model and platform whereby the VC will be responsible for QC’ing virtual uploads direct from Vendor through the new platform and post launch management.

Other duties as assigned

What You Bring To The Role

Minimum Requirements:

2+ years of administrative experience

Proficiency with Microsoft Excel, Google Suite, LinkedIn

Strong customer service skills

High sense of urgency and ability to meet tight deadlines

Preferred Requirements:

Bachelor’s Degree or equivalent work experience

Proficiency with Salesforce

Ability to work independently with limited oversight

Comfortable working in a fast-paced, ambiguous environment

Excellent verbal and written communication skills

Exceptional attention to detail and organization skills

A solutions-focused mentality with a growth mindset

Adaptability and openness to change

Compensation, Benefits, + Perks

Employee Stock Purchase Plan 

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

Find out more about our Benefits here.

The expected hourly rate for this role is 24.95-28.08. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.