Job Description

GENERAL DUTIES & RESPONSIBILITIES
• Develops and produces high quality requirement specifications that enable development of a functional design. Works with users and/or ERP Systems Analysts to validate requirements.
• Acts as a source of direction, training and guidance for less experienced staff.
• Writes and executes thorough functional test plans to ensure ERP system changes are working properly, existing processes remain unaffected and user needs are met.
• Demonstrates an understanding of ERP system tools and how to resolve technical issues with those tools.
• Trains internal users, support personnel, conversion teams and/or external customers on ERP system changes and/or new procedures.
• Understands how Worldpay ERP system integrates with other Worldpay applications and solutions and use of ERP systems within the financial industry as a whole.
• Provides new and innovative alternative solutions to ERP system and application challenges.
• Assists in identifying external and internal customer problems and needs. Provides information to educate customers and monitors customer satisfaction. Effectively handles demanding or upset customers.
• Serves as a functional resource for others.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s Degree in business administration or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Experience in developing detailed business needs analysis and conducting Fit Gap analysis is required
• Knowledge and experience with testing methodologies, development and execution is required
• Experience in ERP system customization using recognized best practices is required
• Proven success in ERP implementations, upgrades, maintenance and/or support is required
• Knowledge of business process flows in an ERP system is required
• Experience in full life cycle development with an emphasis on incremental, iterative development and deployment is required
• Advanced knowledge of ERP system configuration and security is required
• Ability to communicate effectively verbally and in writing
• Ability to work independently and in a team environment
• Proven project management skills and ability to manage time effectively
• Ability to negotiate
• Strong organizational skills and creative problem solving abilities
• Strong customer service and leadership skills required
• Ability to establish and maintain effective working relationships within all levels of the company
Worldpay JOB LEVEL DESCRIPTION
Developing professional role. Basic skills with moderate level of proficiency. Provides basic functional support for the implementation, maintenance and upgrade of ERP application modules and upgrades. May identify and develop functional documentation Works under close to moderate supervision with limited latitude for independent judgment. Consult with senior peers on non-complex projects to learn through experience. Typically requires up to three years of experience.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.