Vendor Data Management Unit Management Technician (Management Technician) Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4808734) Apply  Vendor Data Management Unit Management Technician (Management Technician) Salary $44,890.00 - $67,678.00 Annually Location Dauphin County, PA Job Type Non-Civil Service Permanent Full-time Job Number N-2025-17598 Department Executive Offices Division EX OB PS Vend Data Mgmt & Call Opening Date 01/30/2025 Closing Date 2/3/2025 11:59 PM Eastern Job Code 08040 Position Number 00073008 Union AFSCME Bargaining Unit A4 Pay Group ST05 Bureau / Division Code 00815046 Bureau / Division Bureau of Payable Services/Payable Services Center/Vendor Data Management Unit Worksite Address 555 Walnut Street, 9th Floor Worksite Address Forum Place City Harrisburg, Pennsylvania Zip Code 17101 Contact Name Rhonda Martin Contact Phone 717.265.7285 Contact Email rhmartin@pa.gov + Description + Benefits + Questions THE POSITION Do you enjoy working collaboratively and in a telework environment? Do you have what it takes to provide excellent customer service to vendors via telephone calls and email? If so, we want you to join our team! Come be part of a small but mighty group that assists vendors with various situations and have a rewarding career with the Commonwealth. DESCRIPTION OF WORK The primary purpose of the Management Technician (MT) for the Vendor Data Management Unit (VDMU) in the Payable Services Center (PSC) of the Bureau of Payable Services (BPS) is receiving, validating, monitoring, and processing the critical, sensitive, and confidential data. This includes master vendor data, customer data, business partner (BP) data for Accounts Payable, Accounts Receivable, and Internal Revenue Service (IRS) 1099 reporting purposes for the Commonwealth of Pennsylvania (COPA). The MT is responsible for research and making decisions with regard to mitigating risk of vendor fraud. Emphasis is placed on ensuring that specific quality and timeliness standards in performance of duties and provisions of customer service in order that the mission, goals and objectives for the BPS, the Office of the Budget (OB) Commonwealth of Pennsylvania are met. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00073008) . Work Schedule and Additional Information: + Full-time employment. + Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch. + Telework: You may have the opportunity to work from home (telework) full-time with occasional in-office days when work dictates such requirements. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. More detail can be provided during the interview process. + Salary: All new hires to the Commonwealth will start at the minimum salary. + All communication regarding interviews will be sent via the email address used on the application. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information;or + Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience. Additional Requirements: + Two or more years of experience in problem solving, issue research, data collection, and fraud prevention. + You must be able to perform essential job functions. Preferred Qualifications (not required): + Customer Service experience. + Two or more years of experience using SAP/SRM accounting screens and transactions. + Two or more years of experience using ORACLE/CFIN. + Keyboarding of at least 40/wpm. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 How many years of full-time advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information do you possess? + 3 years or more + 2 but less than 3 years + 1 but less than 2 years + Less than 1 year + None 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + 90 semester credits or more + 60 but less than 90 semester credits + 30 but less than 60 semester credits + Less than 30 semester credits + None 04 Additional Requirement: How many years of advanced skills in problem solving, issue research, data collection and fraud prevention do you have? + None + Less than 1 year + 1 year to less than 3 years + 3 or more years 05 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 06 Additional Requirement:Do you have an associate degree (or higher)? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + Yes + No 07 Additional Requirement:How many college/university credits do you have in business or accounting? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + None + Less than 6 credits + 6 to less than 12 credits + 12 or more credits 08 Preferred criteria:How many years of experience do you have in providing customer service? + None + Less than 1 year + 1 year to less than 2 years + 2 or more years 09 Preferred criteria:If you have customer service experience, which setting best defines your customer service experience (choose all that apply)? + I do not have customer service experience + Face to Face + Phone Call/Call Center + Email + Other 10 Preferred criteria:In the box below, describe your customer service experience. 11 Preferred criteria:How many years of experience do you have working in an SAP accounting system? + None + Less than 1 year + 1 year to less than 2 years + 2 or more years Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov