We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

Key Accountabilities

Strong experience on the vendor risk assessment process across segments of Manulife:Global Wealth & Asset Management (GWAM)Group Functions Technology & Global Data (GFT&GD)Canadian SegmentUS SegmentEnterprise Technology Services (ETS)Effectively partner with the MBPS Director and the Business Unit to formulate tactical and strategic plans to meet and exceed Service Level Agreements.Leads the peer review of analyst work and spearhead new hire training for new members.Provide coaching for analysts to increase engagement and drive productivity.Effective oversight of the operations of the different segments, provides operational updates to the MBPS Director.Serve as a subject matter expert in interpreting requirements and the first point of contact in addressing escalations.Develop and maintain standard operating procedures (SOPs).Leads optimization and strategic projects and ensure process documentations and quality framework are up to date.Support IT audits conducted by Audit Services, regulators, clients and third-party auditors.Stay informed about the latest developments in the information security management field.Perform any other job-related instructions, as requested, with reasonable accommodation.

Technical Skills And Experience
 

3+ years’ experience in vendor management or third-party risk, Information Security Risk and Control, Internal Audit or Corporate Procurement or Contracts7+ years in a professional environmentGraduate of 4 year course (Computer Science, Business or Finance preferred, but not required).Knowledge of IT principles, operations and processes are important.Familiarity with large scale company systems, databases and reporting tools – experience in Process Unity is preferred.

Management And Soft skills

Proven leadership & people/talent management capabilities.Excellent escalation handling, coaching, planning, organizing and performance management skills.Able to build and maintain honest, ethical and fair relationships with direct reports and peers.Able to function as an organizational change agent and see beyond current situations towards enterprise-wide higher-level process and systems improvements.Demonstrated project management & planning skills; balances strategic skills with tactical execution skills.Strong analytical & metrics management skills.Strong communication skills - verbal, written & presentation; ability to adapt content to various audiences; communicates effectively at all organization levels.Proven interpersonal skills: ability to build relationships, engage and influence others, work with a diverse customer or stakeholder base.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.