About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Vendor Manager, McDonald’s UK&RO

Grade: 9
Location: Belgrade, Serbia

Position Summary & Key Areas of Responsibility:

Responsible for planning and coordinating all the activities required to reach the incident resolution before it becomes an escalation.Vendor engagement – engaging vendors to make sure all incidents are resolved within SLA to prevent any negative impact on the business in terms of revenue and/or customer loss.Preventing missed SLAs with the NCR Field team and NCR-contracted third parties.Responsible for communicating and being a mediator between all the stakeholders involved in the Incident lifecycle.Monitor and evaluate vendor performance to ensure they meet Service Desk standards and expectations.Develop and manage vendor relationships for long-term success.Coordinate with vendors to ensure timely delivery of parts or services.Maintain accurate and complete vendor data in the company’s database.Resolve any vendor-related issues, such as delivery errors, SLA breaches and ensure all stakeholders are updated on improvement plans.Develop strategies and plans for improving vendor service delivery.

Basic Qualifications

12-18 months minimum experience in Service Desk or Help Desk role (Level 2 support analyst, incident, or problem analyst).Excellent analytical and problem-solving skillsRelationship building skills; Excellent communication skills, verbal and written as well as listening skills.Exceptional organizational skills and attention to detail.Proficiency in MS Office; Advanced Computer skillsBasic or higher Service Now knowledge is a plus.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”