**Company description** ReSources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. **Overview** Join our dynamic team as a Vendor Support Specialist, where you will play a pivotal role in facilitating the onboarding of vendors into Publicis’ organization. This position is ideal for a customer service professional with strong communication skills and a keen eye for detail. **Responsibilities** + **Vendor Communication:** + Select vendors to contact. + Connect with vendors via telephone, Microsoft Teams, or email (invitations will include a dedicated office phone number). + Explain the new onboarding service and guide vendors through the process. + **Onboarding Assistance:** + Help vendors locate emails from Publicis and SAP using basic keyword searches. + Resend onboarding emails if necessary. + Provide step-by-step support for creating an ARIBA Network account. + Assist vendors in finding and completing the Publicis questionnaire in the ARIBA tool. + Input data into the questionnaire on behalf of vendors, if needed, ensuring the vendor submits it independently. + **Reporting:** + Maintain daily reports detailing: + Vendors contacted. + Vendors connected. + Vendors who successfully submitted their questionnaires. **Qualifications** + Intermediate to advanced English proficiency (oral and written). + Exceptional communication and interpersonal skills. + Proven customer service experience. + Strong organizational skills and attention to detail. + Familiarity with tools like Microsoft Teams, ARIBA, or SAP is a plus.