Overall Job Summary

The Vendor Operations Analyst is responsible for driving improvements in vendor performance metrics, including On Time Shipment and Fill Rate, to positively impact top-line and bottom-line performance.  This position will develop and communicate supply chain requirements, measure, analyze, and communicate vendor performance and identify trends, and proactively initiate and lead conversations with vendor partners to share best practices and improve performance.  The VOps Analyst will lead cross functional continuous improvement efforts to create or enhance processes that support the vendor operations strategic vision. Finally, this position is the SME on the compliance program and serves as the primary point of contact for vendor requirements, performance metrics, and best practices.

Essential Duties and Responsibilities (Min 5%) Create, analyze, and publish vendor performance reporting and insights.  Leverage data analytics and visualization tools to identify trends and communicate the story.   Initiate and lead cross functional conversations with vendor partners and internal teams to coach and train on TSC processes and best practices, identify root cause for substandard performance, and collaborate on actions to improve.  Maintain vendor compliance system as primary owner of compliance data.  Review weekly chargebacks and release vendors  Develop, maintain, and communicate vendor training and requirement documentation Review Vendor Requirements Manual (VRM) frequently to ensure accuracy and clarity.  Collaborate cross-functionally to communicate and resolve vendor opportunities with ordering, systems, buying multiples, packaging, quality, carrier relations and Product Development Lead vendor operations projects, enhancements, and initiatives Onboard new suppliers by communicating supply chain requirements monitoring initial performance and providing training on best practices to improve performance.
  Required Qualifications

Experience: Minimum of 3 years in logistics, supply chain, operations; preferably in a retail environment; any suitable combination of education and experience will be considered.

Education: Bachelor’s degree required in business, supply chain, operations, logistics, or any related field preferred.  Any combination of education and experience will be considered. 
 

Preferred knowledge, skills or abilities Strong and demonstrated analytical, communication and leadership skills Proficient with spreadsheets and Microsoft Office products Capable of solving complex problems Ability to travel to vendor, store, and distribution facilities  Able to maintain credibility, at all levels of management and throughout the organization Display a detail-oriented approach to work Ability to positively handle conflict Capable of working in a cross-functional environment 
  Working Conditions Normal office working conditions Duties include frequent alternate standing, walking, bending, stooping, and sitting, throughout the course of the shift Repetitive wrist, hand or finger movement Physical Requirements Sitting Standing (not walking) Walking Lifting up to 20 pounds Reaching overhead Kneeling/Stooping/Bending Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.