**Job Overview** All **Vendor Operation Lead** will be responsible to support the operations of the VPG group. The ideal candidate will have a strong background in **Quality Assurance (QA)** and **Health Authority Inspections** . **Main responsibilities:** • Drive and coordinate the creation of Novartis standards and guidelines with support from VPG team members and Country Organization. • Oversee and manage VPG operational systems, processes, and infrastructure while looking for opportunities for improvement and in support of VPG objectives and initiatives. • Ensure implementation of standards, templates, tools, and processes for vendor risk assessment & selection. • Drive consistency and compliance with VPG SOPs to ensure supplier documentation and assessments are accurate and compliant with current regulations and quality modules. • Lead the creation of standard templates (ex. charters, quality plans/agreements, trackers, reports, communication tools, etc) and any maintenance for VPG team and Country Organization to support consistency and compliance with VPG SOPs, governance, and operations. • Manage and monitor the collection and analysis of Key Performance / Key Quality Indicators (KPIs/KQIs) for third party data for VPG. • Function as a subject matter expert for assessing any new process or standard needs for third party compliance and risk management. • Identify compliance and quality trends in collaboration with External Relationship Management Team (ERMT) assess opportunities to improve process performance with key third parties. • Participate in continuous process improvement and harmonization across VPG, key stakeholders, and Country organizations to ensure compliance with all Novartis policies and procedures • Facilitate and coordinate communication and training to support the VPG team and Country Organizations on new systems, processes, and infrastructure. • Support VPG team and Country Organization with standardization of operational third-party management activities in support of inspections, audits, analytics and new processes. • Partner closely with global quality and local country contacts to ensure SOPs/Working Practices are in place for global and trial level third party management and timely training and adherence is maintained within VPG, Country Organizations and cross-functionally, as required. • Ensure VPG procedures align with Global and Local policies, Systems and Processes. • Collaboration with Country Organization and key stakeholders ( to ensure robust processes are defined and in place for third party management. • Ensure communication and training on all systems, processes, and operations to the VPG team and Country organizations. • Liase with regulatory and quality to ensure any new regulations are documented in processes and ensure high quality performance from third parties **Qualifications** • Bachelor's Degree in health care or other scientific discipline required. • Excellent communication skills - Strong written and verbal communication skills including good command of English language. • Previous experience in: project management, QA and Health Authority Inspections. • Attention to detail and accuracy in work. • Results-oriented approach to work delivery and output. • Good influencing and negotiation skills. Good judgment and decision-making skills. Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues. • Good software and computer skills, including Microsoft Office applications including but not limited to Microsoft Word, Excel and PowerPoint. • Ability to establish and maintain effective working relationships with coworkers, managers and clients. **This role is not eligible for UK visa sponsorship** IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled