Vendor Operations Specialist

For the EnlivenHealth division, the Vendor Operations Specialist is responsible for overseeing and managing all aspects of contracts with external vendors and department leadership, including negotiating terms, monitoring performance against agreed-upon standards, ensuring compliance and maintaining positive relationships with suppliers to optimize cost and mitigate risks, essentially acting as a liaison between the company department leader and its vendors to ensure contractual obligations are met effectively,  For the Engineering and Product Departments, this role is also responsible for contract oversight for contractors used in these departments and for performance monitoring of these contractors with department leadership feedback.  This role reports to EnlivenHealth’s Sr Director, Operations.

Responsibilities

Oversight of all EnlivenHealth vendor contracts and collaborate closely with business owners and project teams to fully understand contract requirements. Responsible for contractor oversight in EnlivenHealth’s engineering department collaborating closely with business owners to ensure contractors are meeting business needs and monitoring contractor performance to ensure we are getting quality work.  Identify potential vendors, collaborate closely with business owners to fully understand contract requirements, perform contract negotiation, vendor selection and completing company’s vendor process (finance, legal, security, etc.) Work alongside the legal team to create, review, and manage contract details, including risk management, terms and conditions, and liability management.  Managing contract renewal processes, including renegotiating terms and assessing vendor performance for continued engagement. Serve as the primary point of contact for assigned vendors, addressing inquiries and concerns efficiently. Create EnlivenHealth purchase orders and ensure they align with the budget.  Approve invoice payments, track outstanding payments, and resolve any payment issues with internal Accounts Payable team. Coordinate with EnlivenHealth department business owners related to vendor needs and maintain records of quotes and invoices for accounts payable.  Monitor invoices and accounting issues, addressing any escalated matters.  Perform vendor payment reconciliations and serve as a subject matter expert for various accounts payable functions.  Analyze invoices to verify the accuracy of goods received.  Gather, review, submit, and drive contract requests on behalf of stakeholders.  Maintain and improve vendor onboarding and offboarding processes and templates.  Consolidate vendors and manage billing transfers related to new business acquisitions and office locations.  Identify, monitor, and analyze problem areas, assisting in resolving issues and disputes. Maintain and enhance vendor management tools, including, tracking, analytics, and performance management tools like scorecards and dashboards.  Collaborate with business leaders to evaluate vendor selection criteria, negotiate terms, and utilize best-practice tools and templates.  Assess vendor relationships for cost-effectiveness, manage a vendor repository to ensure effective contract management and relationships, and plan for major software upgrades while ensuring proper change management procedures are followed.  Identify, define, and drive continuous process improvements to enhance efficiency and effectiveness.  Work closely with Finance and department heads on budgeting, spending, and forecasting, ensuring vendor operations are effectively managed and informed decisions are made strategically. Generate reports for EnlivenHealth senior management to inform decision-making regarding vendor relations.  Present to senior management, when requested. Escalate contract disputes, as necessary. Any other duties assigned.

 

 

Required Knowledge and Skills

Proficiency in contract negotiation, contract review and contract management. Ability to thrive in a fast-paced and ever-changing environment. Experience in creating and maintaining Statements of Work (SOWs), Purchase Requisitions, Purchase Orders, and Invoices.  Proven track record of effectively resolving issues and consistently supporting customers and key stakeholders at a high standard. Familiarity with purchasing and accounting procedures.  Strong analytical, problem solving and organizational skills with the ability to identify and resolve complex issues.  Strong proficiency in Microsoft Office (Excel, Word, PowerPoint). 

 

Basic Qualifications

Bachelor’s degree in Business, Administration, or related field. 3+ years of experience working with contract management including contract negotiation, oversight, contract review and creation.

 

 

Preferred Qualifications

Experience working within IT and/or software development organizations. Familiarity with Netsuite or similar accounting systems. Familiarity with Procurify or similar purchase requisition platforms. Strong financial, accounting, and business acumen. Strong oral and written communication skills and the ability to interact effectively with colleagues both inside and outside of the department and Company. Ability to work independently on multiple projects and report out status of those projects.  

 

Work Conditions

This position can be remote.