As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** This position is responsible for supporting the Supervisor or Manager of Vendor Operations with addressing day to day operations including department workflow, cost control and employee development. **II. Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned. + Provides daily guidance and assistance to the Vendor Operations Team + Handles escalations that may require deviation from standard screens, scripts, and procedures + Expedites sensitive operational issues and makes appropriate decisions to inform a supervisor or takes independent action if necessary + Acts as a liaison between Vendor Operations representatives, supervisory staff and other departments + Manage, track and report project and / or implementation progress + Monitors email boxes and trackers to ensure timely performance + Oversees real-time performance of site and conducts queue management as needed + Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement. + Assists with positive coaching, facilitates process, system training and best practices + Supports training of new hires on the Vendor Operations team + Actively participates in key departmental and divisional initiatives when called upon + Evaluate current training methods and materials for Vendor Operations team and recommend improvements. + Performs administrative duties as requested **III. Supervisory Responsibilities** The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes occasionally assisting supervisor directly or indirectly with employees. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience **Education:** High School Diploma or GED (accredited) **Experience:** Two years of relevant work experience (in addition to education requirement). Preferred: 3+ years of relevant work experience (in addition to education requirement) B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required + Ability to excel in a face-paced environment + Excellent critical thinking skills + Exceptional interpersonal and communication skills, including oral and written + Required: Microsoft Office (Word, Excel, PowerPoint) Advanced level, SharePoint Navigation + Preferred: Microsoft Office Suite (Expert level), SharePoint, Negotiation Skills, Critical Thinking Skills **V. Work Environment and Essential Functions** Listed below are key points regarding environmental demands and work environment of the job. _Reasonable accommodations may be made_ to enable individuals with disabilities to perform the essential functions of the job. + Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; + Required to exert physical effort in handling objects less than 30 pounds rarely; + Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; + Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; + Normal setting for this job is: office setting. The expected base pay range for this position across the U.S. is $26.25-$28.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. **Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply". Equal Opportunity Employer: Minority/Female/Disability/Veteran