Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

We are seeking a motivated and diligent Vendor Relationship Manager to join our team to support of the restaurant technology and innovations deployed in over 13,500 US McDonald’s restaurants. In this role, you will support the management of vendor relationships, ensuring that our suppliers deliver high-quality products and services that meet our business needs. You will be responsible for several technology investment initiatives and the supplier training program. A successful candidate will have effective communication, skilled at supervising and tracking SLA performance, and supporting the overall vendor management strategy.

This position will combine Project Management practices and create deployment process while implementing them with Suppliers and supervise their progress and support their execution. This individual will have the responsibility of supervising and motivating both internal, outsourced / contractor, and Supplier teams, enabling them to complete assigned tasks in a timely manner and to deliver high-end quality solutions.

Accountabilities & Responsibilities:

Engage with the Hardware Certification team, Field stakeholders, Vendors, the OTP Program and Operators to craft, prepare, communicate and implement onsite hardware investment initiativesAbility to provide Supplier Training Program’s overall vision and structure in addition to project activities such as schedule, issue management, communications, etc.Must have executive leadership presence, the ability to understand objectives, drive the team to Project completion and present project plans and timelines to partners and Leadership committees.Collaborate and build positive relationships and alignment with vendors including training, documentation, and support matters to ensure rapid and repeatable process.Forecast hardware and manages inventory level with Suppliers/Vendors in support of onsite deployment plans and recognize areas of opportunity for improvements

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860- $143,900 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

Bachelor’s Degree required.

Sophisticated experience with Microsoft Office Applications

Experience with tools such as Jira, Confluence, SmartSheets

Superb communication, presentation and social skills, with the ability to convey complex ideas in easy-to-understand business friendly language

Ability to understand business challenges, drive process improvements and translate into solutions

Hardworking facilitator who leads strategy creation and planning discussions

Basic understanding of supply chain and vendor management principles

Meticulous, with excellent analytical, technical, and problem-solving skills

Creative problem solver able to look to the future beyond the way things have typically been done

Work with cross-functional and external teams throughout the life of the project to ensure alignment from development, deployment, and support

Evaluate McDonald’s technology suppliers and communicate opportunities to improve restaurant technology

Partner with McDonald’s owner operators, suppliers, and internal teams to advocate for innovation and modernize our restaurant technology vendor portfolio

Understand McDonalds business requirements to help produce quality outcomes and adapt to new challenges as they arise

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.