SUMMARY 

Vendor Compliance Specialist receives inbound phone, chat, or email inquiries from property management professionals, vendors, and insurance agents requiring assistance with RealPage software products. The specialist quickly responds to the call, chat, or email, diagnose the issue, accurately record all issues in the CRM tool, and provide a resolution  

PRIMARY RESPONSIBILITIES  

Primarily focus on inbound phone interactions with customers Position operates during an assigned shift between 7:30am and 7:00pm. Document customer interactions through case creation in Salesforce (PMC specific) Document product knowledge and solutions using our knowledge management system Receive, index, and process electronic documents to obtain approved status Ensure compliance standards set by the client are met Act as a liaison to the client, agent, and vendor Process payments Manage situations that require real-time solutions and set clear expectations of resolution plans Establish relationships and trust with customers during their interactions Maintain a high first contact resolution rate for client issues Achieve or exceed minimum service levels and abandon rates Perform additional duties as required Success is measured on Quality Assurance Score & Abandonment Rate

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Ability to speak Fluent Spanish is a must

Strong business writing skills

Strong interpersonal communication skills

Active listening and emotional intelligence

Microsoft office suites knowledge

Fluency in Spanish is a plus

Property & Casual license is a plus

Exceptional customer service skills required; minimum of 2 years providing high quality customer service and technical support or a bachelor’s degree

Highly energetic and self-motivated

Going above and beyond for clients is required.

Resourceful, creative, and able to think outside of the box