Job Summary: The Role: The Usher Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Ushers within the venue. Duties may also include management functions. Job Functions: · Direct and supervise Ushers and other employees performing similar services as directed. Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints. · On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details. · Coordinate team rest periods in accordance with state and local law and help to find coverage. · Assist management to ensure compliance with all venue policies and procedures to include all safety regulations. · Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. · Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. · Oversee productivity and work assignments of the Ushers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift. · Other tasks as assigned by the Usher Manager or Operations Manager. · Assign and schedule team members to specific duties. Qualifications: · High School Diploma or equivalent. · Attention to detail, quality and accuracy. · Strong relationship building and communication skills. · Ability to work independently. · Excellent verbal and written communication skills. · Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.