The Verification Specialist is primarily responsible for processing various types of employment, education, professional license and reference verification products related to employment screening. This position is accountable for working within the Federal, State, Client, and Paycom reporting guidelines to provide accurate background screening results.

RESPONSIBILITIES

Make outbound calls to target sources to obtain information necessary to complete verifications. Manage a queue of components and ensure progression of efforts on each. Document in detail each call attempt and research activity. Receive inbound calls, fax requests, and use automated verification services to obtain target source information. Keep records of activities and research efforts via call logs. Conducts interviews with professional references to verify candidates’ employment history. Communicates with candidates to obtain missing information or to clarify details as quickly as possible. Maintains regular contact and supports candidates to assist them throughout the screening process where necessary. Collaborates with other teams to keep clients informed of issues throughout the screening process. Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements. Stays up to date with procedures and service level agreements to ensure clients’ needs are continually met. Maintains accurate and up to date records of actions taken in the background screening process. Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards. Conducts phone calls in a manner that is professional and reflects the overall ‘helping people get hired’ philosophy.