Verint OM Application Support Specialist provides technical and administrational service for workforce management tool (Verint OM) and is responsible for functional support of operational teams across ING Hubs. Role ensures overall end to end software suite support.

Responsibilities

Support OM consultants with technical setup (business model upload and update) in Verint OM tool during and after implementation of Operations Management and automation projects.

Manage users access rights for the Verint OM application (new joiners, movers, leavers).

Test and document installation of application upgrades and hot fixes provided by vendor application support team, raise technical incidents and improvement ideas on vendor portal.

Manage functional and technical data within selected solution (security settings, archiving, integration mappings, file imports, skill matrices, team assignments, screens configuration).

Draft technical documentation for application features in cooperation with Verint provider and asset owner, provide a guidance and data analyses support for users in operational teams.

Collaborate with stakeholders such as team members, management, IT support (including software supplier located in UK), other application support teams (source systems).

Wage (gross)
From 1870 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We are looking for someone who ideally has:

Analytical skills and ability to solve complex problems.

2 years of experience in IT/Customer support role

Experience with support of integrated software mapped to various data sources is an advantage

Experience with IT systems implementation preferably in workforce management area.

Experience with application support on global systems.

Ability to work independently with little supervision.

Persuasive with details and facts and strong communication skills

PC savvy person

Skills

Language: English - advanced (C1), written and spoken is a must

Technical: good understanding of Microsoft 365 (excel, word)

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from homeDaily working time: 7hrs 45min instead of standard 8hrsDaily refreshments - coffee, fruits, drinksFully equipped gym accessible 24 hours / 7 days per weekGame room with unlimited accessModern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salaryLife insurance contribution: up to 22,14 EUR/per month3rd pillar contribution: up to 3% from your monthly salary24/7 external mental health supportLearning opportunities: internal and external learning programsRegular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per yearExtra vacation days: up to 10 extra days/per yearWe welcome your ING-positive friends: referrals starting from 1000 EUR150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary awardOur premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s resultsCafeteria points: 50€/month (600€/year) - choose when and how to spend themHome office contribution: 20 EUR/per monthDiscounts from our and your favorite stores: up to 30%Warm welcome package for your fresh startPet friendly office

Other Benefits

Unique position within the organization allowing to work with strategic workforce management tool across ING Hubs globally.

Fostering technical and analytical knowledge through high range of complex banking services.

Professional growth in application support field across different scalable processes.

Working in agile environment within international and stable financial institution.

Supportive colleagues who will help with the adaptation to new environment.

Be a part of self-steering team working in an agile environment.