Versatile Technologist

Company:

Jeppesen Systems AB

Job ID:

00000438258

Date Posted:

2024-10-01

Location:

SWE - Gothenburg, Sweden

Job Description Qualifications:

Who You Are

You are an Incident Manager who is the main point of contact for all major priority incidents that impact customer’s operations.  You have experience setting up and leading conference bridges with highly technical people needed to restore normal service operation as quickly as necessary to minimize the impact to customers’ business operations, while ensuring the successful execution of the Incident management process, which includes quickly capturing/recording, via an online tool, details discussed during the conference bridge ie. relevant findings, decisions, and actions made during major outage situations.  You have excellent verbal and written communication skills to keep executive stakeholders informed during the course of all major incidents from incident escalation through resolution, including postmortem reviews.

POSITION RESPONSIBILITIES

Coordinates the resolution of major issues with internal and external teams to drive incidents to resolution

Communicates incident status, resolution and business impact to internal and external stakeholders

Facilitates the completion of the postmortem statement for all high severity, critically impactful incidents

Ability to foster internal relationships in order to organize incident resolution efforts as quickly and smoothly as possible.

Gather data and generate reports within ITSM tool to provide trending of major incidents

Responsible for participating in implementing continual improvements for escalation Best Practices and Incident Management workflows

Communicate with a variety of technical teams, project managers, and executive leadership

Assists optimizing Service management processes, defining and implementing metrics utilizing information Technology Infrastructure Library (ITIL) V3 framework/best practices.

Integrates improved Service Management processing in a monitoring and reporting framework.

Develops process, policy and workflow design and implementation utilizing ITIL V3 framework.

Assists in setting up Configuration Management Data Base (CMDB) and Service Catalog and executing associated Change Management process.

Performs other related duties, including special projects, as requested or required.

REQUIRED QUALIFICATIONS:

Successfully manage major incidents to quick resolution meeting expected SLAs

Facilitate multiple high priority issues at any given time without sacrificing SLA commitments

Coordinate and Lead technical conference bridges to foster quick incident resolution

Excellent written and verbal skills to communicate pertinent details regarding major incidents to executives, product, and technical teams

Familiar with ITIL Service Management best practices

Experience using ITSM tools to record incident and emergency change details

Technical degree in a related field of study and typically 5 or more years of related work experience managing major incidents in a fast paced customer facing organization or an equivalent combination of education and experience

This is a shift worker role.

Employer will not sponsor applicants for employment visa status.

Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Please apply by sending your CV in English.

Join us if you want to:
• Be part of implement a new application that improves the life of thousands of airline crew members 
• Have the opportunity to work with the most well-known companies in the aviation world
• Learn new things every day
• Work together with highly motivated and skilled team mates
• Work with new technologies and cloud deployments
• Have Private Medical Insurance (Skandia)
• Enjoy additional days off for Christmas break (December 24th-January 1st)
• Participate in employee recognition program (Boeing PridePoints)

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

No relocation available

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 3

Job Type:

Regular

Job Code:

BAMYI3 (B39)